An exciting opportunity to work with a leading digital mental health organisation, adding value with your professional mental health skills!

• Full time, Fixed term (Contract to 31/12/25)
• SCHADS Award – Level 4
• Melbourne or Sydney location
• Opportunity to make an impact on the lives of individuals affected by complex mental health issues

Are you ready to make a difference in the mental health sector?

SANE is committed to creating a brighter future for Australians affected by complex mental health issues, by ending mental health inequity and social and economic exclusion. We provide free digital mental health support services and run a variety of mental health awareness, stigma reduction, research, and advocacy programs. We support diverse workforce segments, including those living with complex mental health issues, and the broader community. We are 100+ people with a volunteer work force of circa 60 people.
Visit www.sane.org to learn more about our work.

About the role

Community Builders are integral to ensuring a safe, vibrant and supportive online community within the SANE Forums. This role involves direct interaction with members, moderating content, promoting discussions, identifying member needs, providing community-based support, and contributing insights for service improvement. You will foster community engagement alongside Community Guide volunteers to enhance the forum experience for individuals with lived experience of complex mental health conditions, carers, family and friends. 

Key responsibilities of this role include:

• Actively monitor forum discussions during contracted business hours to ensure they are consistent with community guidelines 
• Enforce the community guidelines consistently and take appropriate actions as per SANE policies
• Implement crisis intervention strategies (including escalations) when immediate risks are identified
• Proactively identify forum members who may require higher-intensity support
• Engage with the community through discussions, providing recovery orientated support
• Facilitate connections between members with similar experiences or interests
• Work within SANE’s Model of Care and Clinical Governance Framework

About You

• Qualification in Psychology, Social Work, Mental Health, or a related field
• Experience in a community engagement or support role, ideally with specific experience within a mental health context
• Experience in working with diverse populations and fostering inclusive online communities

If this sounds like an exciting opportunity for you, please apply now!

What’s in it for you?

• A friendly and collaborative environment
• Hybrid work arrangement
• Additional days of cultural and ceremonial leave
• NFP Salary packaging & benefits- reduce your taxable income by up to $18,550 per annum!

How to apply

To apply, please submit your resume and cover letter by the closing date addressing the criteria below:

• What qualifications, certifications and credentials do you have to support your application?
• Do you have the right to work in Australia?

Please note: all SANE Employees are required to complete compliance checks including a National Police Check and Working with Children's Check.

Interested?

Applications will be reviewed as they come in so, please Apply Now!

SANE is an Equal Opportunity Employer and we are proud champions of lived experience. We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply. Please reach out if you require reasonable adjustments throughout the recruitment and selection process. Please email [email protected] using the subject line: Community Builder (Evenings) enquiry via EthicalJobs.

No agencies please, we've got this!