Who we are

Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Your new role

Sacred Heart Mission is looking for a full-time Program Coordinator - Support Services to lead a skilled and passionate team working at Sacred Heart Central in St Kilda.

As the Program Coordinator, you’ll strengthen and support the support services teams working from SH Central, ensuring the teams continue to deliver high-quality, effective, and person-centred services to our participants. Your leadership will empower the team to achieve the best outcomes for the people we support while also providing the foundation for the team to be able to do the work they do.

Your day to day

You’ll be the driving force behind the program’s success, ensuring everything runs smoothly day-to-day. From setting team targets and tracking progress to crafting strategies for impact. You'll be leading a dedicated multidisciplinary team including Pathways Workers, Care Finder Workers, and Support Workers and providing them with supervision, guidance, and hands-on support in tackling complex cases.

Working together with the Sacred Heart Central Manager and Head of Homeless Services you'll build and maintain strong relationships with key external partners and overall contribute to service development and innovation.

What we are looking for

• A relevant tertiary qualification (e.g. Social Work, Psychology, or similar).
• Experience in case management and service coordination.
• A strong understanding of trauma-informed care, person-centred practice, and the social determinants of health.
• Demonstrated ability to lead, support and supervise staff in complex service environments.
• Excellent communication, organisational and risk management skills.
• A collaborative leadership style that supports team wellbeing, cultural safety and performance.
• Capacity to participate in the on-call roster.
• Ability to adapt to participants' needs effectively and include the voice of the participant while collaborating with different services.

You can look forward to

• Permanent full-time role (working Monday - Friday).
• Growing in a dynamic leadership role, gaining immeasurable experience and skills.
• Knowing your contribution has made a difference in people's lives. 
• Social and Community Services Employee Level 6 - pay point dependent on experience and qualifications.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
• Professional and career development opportunities, including participation in organisation-wide initiatives like the Rainbow Collective and Culture Champions.
• A supportive work environment: regular line manager direct supervision, Psychological First Aid, EAP.
• Generous leave entitlements including 17.5% leave loading, wellbeing leave, and gender affirmation leave.
• Access to the Portable Long Service Benefits Scheme.

Come and join Sacred Heart Central!

To join our team, simply click "Apply now" and scroll down and enter your details with an attached resume.

Please note this role does not require the attachment of cover letter or response to key selection criteria.

For more information about the role, contact Rowena Mathers, Manager Sacred Heart Central on 0425 817 234.

Closing date for applications: as listed.

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply. All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.

A position description is attached.