• Use your assessment and customer service skills to make a real difference in people's lives
• Join a company focused on Kindness and Care
• Take your career to new heights with tailored professional development

About Ryman

Welcome to Ryman! We're a growing and agile organisation with a culture based on kindness, and excellence. We're one of Victoria & New Zealand's fastest growing employers, with career options across a range of different sectors — from construction and nursing, to sales, village, design, technology and office roles.

We take pride in the fact that our people are naturally empathetic and caring. In fact, we believe that's essential to the way we work! We think our people are one of a kind.

About the role

In this exciting new and growing role, you'll be reporting to our Home Care Manager.

You will manage a case load of Home Care Package Residents living within our Villages and ensure the smooth running of end-to-end customer experience, with a focus on ensuring the wellbeing of older people who are in receipt of a Home Care Package.

You will, action new leads & enquires, assess resident's care needs, develop care plans, monitor home care budgets, and remain within allocated funding, while working collaboratively with care staff and monitor care provided with a strong focus on customer satisfaction and maximising outcomes for residents with a Home Care package.

This role will be a mobile based role, with extensive time spent supporting our residents within our villages around Metropolitan Melbourne (South East Suburbs).

About you

You will be passionate about making a difference to our residents lives and provide outstanding customer service, and;

• Case Management experience within aged care, or an understanding of Consumer Directed Care within Home Care Packages, as well as an understanding of HCP guidelines and standards
• Tertiary qualification in Health, community services, aged care, or disability
• Registered Nurse highly desirable
• Have a warm and friendly approach to build lasting relationships with our residents and their families
• Exceptional organisation, problem solving, computing, client database management and time management skills
• Excellent written, verbal, and numerical communication skills
• Current driver's licence

Why work at Ryman?

As part of the Ryman team you will:

• Receive ongoing support for your professional development
• Access scholarships and bursaries for further education
• Get education, long service and wellness leave on top of standard leave
• Enjoy great resident-to-staff ratio for your team, allowing for more personalised care
• Work in a fun, friendly and supportive team environment
• Access discounts with well-known brands across a variety of sectors including health and wellbeing, banking, insurance, and retail

If you think you have the pioneering spirit needed to make a difference at Ryman, we'd love to hear from you.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.