The Sydney RSPCA NSW Shelter, located in Yagoona, is looking for an energetic and experienced Customer Care Consultant to join the team on a full-time basis.

As a Customer Care Consultant, you will be responsible for providing superior customer service, advice, and guidance to members of the public in relation to animal adoptions, surrenders, lost and found, stray intake and reporting.

As a successful candidate, you will have flexibility to work a rotating roster which includes working weekends and some public holidays.

About the Role

• Providing accurate and timely customer service & advice regarding animal care
• Coordinate the adoption and surrender process, ensuring that all required documentation is completed accurately
• Coordinate the intake process for stray, inspector and emergency boarding animals ensuring that all required documentation is completed accurately
• Facilitating the reclaim of animals ensuring that all required documentation is completed accurately
• Liaising with key stakeholders regarding animals in care including vets and councils
• Ensure that all animals received are tagged or otherwise appropriately identified
• Administration duties including daily banking and responding to customer enquires via phone or email
• Cleaning of animal enclosures and administer medications when required

About You

To be successful in this role, you will possess:

• Certificate II in Animal Handling, desirable
• Proven experience in a customer service environment
• Previous experience in animal handling, desirable
• Strong communication and interpersonal skills all whilst displaying empathy
• Use initiative to problem solve
• Work collaboratively within a team and able to work autonomously
• Strong computer literacy

About RSPCA NSW

The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.

Why Work for Us?

• Access to our Employee Assistance Program and wellbeing supportive initiatives, including confidential counselling services
• Generous staff discounts on RSPCA NSW retail items, vet services and medication, pet food and many many more…
• Variety of leave entitlements including 12 weeks parental leave
• Convenient onsite parking where you can enjoy working in the newly renovated Yagoona Shelter

Simply click ‘APPLY NOW’ to send in your resume.

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact our HR Team, using the subject line: Customer Care Consultant - Yagoona enquiry via EthicalJobs, and identify the type of adjustment or assistance you are requesting.