RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed and native animals in Queensland. Our mission statement is simple but powerful: Together We Change Lives.

About the role

Reporting to the Service Desk Manager, you will be providing frontline IT support services for RSPCA Qld. The Service Desk Officer is responsible for providing professional customer service and a high level of user satisfaction relating to the handling of IT support queries. This is a unique opportunity to bring your skills and talents in IT to make a difference to the lives of animals throughout Queensland, each and every day.

• Provide customers with IT Service Desk Services for software, hardware, video conferencing equipment, voice solutions, mobiles and peripherals.
• Recommend, enhance and document procedures and standards that will improve service delivery to customers.
• Recommend improvements and initiatives to improve the use of information technology within RSPCA Qld.
• Manage and monitor cloud/on premise solutions.
• Develop, maintain and work within procedures/internal documentation for the maintenance and support of the desktop operating environment.
• On occasion, assist Administrators and Engineers with Business As Usual tasks and Operational Projects.
• Work as part of a team to deliver the best possible outcomes through mentoring and providing guidance to co-workers.

Who are we looking for?

• Industry certification and experience in a desktop support role.
• Candidates should have highly developed skills and knowledge in Microsoft 365 suite, ITIL, Active Directory and networking technologies.
• A relevant tertiary qualification in Computer Science, Information Technology or similar is desirable but not essential.
• Analytical and problem-solving abilities for identifying, defining and solving technical and operational problems in an IT related area.
• Highly developed interpersonal communication skills.
• Demonstrated commitment to achieving organisational excellence through working in partnership with team members and other teams.
• The ability to operate effectively independently and work collaboratively in teams, with a strong focus on relationships and continuous improvement.
• Excellent time management, prioritisation and organisation skills.
• Attention to detail with the ability to perform multiple tasks effectively without compromising standards or quality.
• This is a full-time position, working 40 hours per week (being 38 hours plus 2 reasonable additional hours). Remuneration is commensurate with qualifications, experience, and skills.

This is a full-time position based at the Wacol Animal Care Campus. Remuneration is commensurate with qualifications, experience, and skills.

Benefits and Culture

• We are agile and provide our employees with flexibility.
• Health & Lifestyle benefits – Access to Lifeworks EAP, 6 weeks paid or 12 weeks half-paid Parental leave, Companion Animal leave, Study leave, Volunteer leave and other leave options.
• Free on-site parking, free animal adoption options, branded uniforms, discounts to the onsite World for Pets store and on-site café, free pet vaccines, 40% off Royal Canin pet food, coffee machine and much more!
• Salary packaging and novated lease arrangements on offer with our provider, Salary Packaging Australia.
• Access to a range of learning and development opportunities that will benefit and support you in your role.
• Countless opportunities to interact with the animals in our care.
• Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

How to apply:

Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you!