This position can be offered casually or on a part time basis.

Shifts are offered Monday, Tuesday, Wednesday, Thursday, Friday and Sunday, working at our head office in Manly 08.30am-4.30pm or at accommodation facility in Smith Street, Manly 2pm - 10pm. If worked part time 37.5hrs can be offered per fortnight (approximately 5 shifts a fortnight).

Please give your preference in your application for casual or part time work and days and shifts you could be available.

This position serves as the welcoming front-face of RFW and is the primary contact for our client families and internal/external customers using our accommodation and onsite facilities. The Customer Service & Support Officer plays a pivotal role in delivering welcoming, trauma-informed care to client families and ensuring a seamless experience during their stay. Responsibilities include offering comprehensive 'wrap-around' support, coordinating transportation between accommodation and CCK, addressing administrative needs, monitoring well-being, and maintaining effective communication with relevant teams to contribute to overall family support.

The position also involves managing Corporate Reception and providing attentive customer service to both internal and external customers. Responsibilities entail assisting with telephone inquiries, postal and courier services, department administrative requests, and facilitating movement within the building for guests and visitors. The ideal candidate for this role possesses empathy, motivation to provide supportive service, strong organisational skills, computer literacy, a positive demeanour, excellent customer service and communication skills, and the ability to work independently.

YOUR SKILLS AND EXPERIENCE ARE

• Strong communication and interpersonal skills, demonstrating a caring empathetic approach.

• Excellent customer service skills, and experience in effectively engaging with a diverse range of personalities from various socio-economic, cultural, and adverse backgrounds.

• Proficient IT skills, including MS Office and familiarity with booking systems and software.

• Strong organisational skills with ability to work autonomously, meet deadlines and multitask.

• Positive and professional demeanour.

• Flexibility, adaptability, and a willingness to learn and undertake new responsibilities.

• Availability to work on a rotating roster which includes evening shifts and weekends.

• Capability to work independently as the sole employee onsite at the accommodation facility.

• Competence in managing situations independently.

• First Aid qualified or willingness to become qualified.

• Obtain NDIS Worker Check

• Obtain NSW Worker Check

• Hold a valid drivers licence
• Prepared to be immunised against measles, mumps, rubella, Hep B, tetanus, diptheria, whooping cough & chickenpox

OUR CULTURE

Royal Far West is a rewarding, inspiring, diverse and purpose driven workplace which aims to elevate and harness our people power to support the health and wellbeing of country children for generations to come.

Our core values of Care, Connection, Passion, and Impact are integral to the organisation. Respecting and upholding these values enables us to maintain a positive, innovative and highly collaborative workplace culture.

BENEFITS OFFERED

Royal Far West has been recognised as one of Australia and New Zealand’s Best Places to Work in the prestigious annual list, published by The Australian Financial Review and Boss Magazine. Our extensive benefits offered, include:

• Structured induction program
• Meaningful work where you are making a positive difference. You will be supporting children’s mental health, their wellbeing and helping them to build resilience.
• Career and professional development opportunities: All team members are supported to become accredited facilitators of the Tuning in to Kids, parent group program and the Seasons for Growth children’s group program. There are great opportunities to learn best practice, we offer an Impactful Leadership Program to emerging leaders, interactive workshops offered to develop your work skills as well as online mandatory training.
• Attractive remuneration: base hourly rate $30.33 plus 25% casual loading, plus afternoon and weekend shift allowances + 12% superannuation
• Salary Packaging – up to $15,900 of your general living expenses can be offered tax free + meals and entertainment up to $2,650 pa tax free. See details at https://www.salary.com.au
• Recognition & Reward – Length of service awards and recognition awards aligned to our values.
• Positive Culture – We are an inclusive organisation welcoming people from all walks of life!
• Beautiful location at Manly beach: easy access by bus, ferry and parking options. We are based in an architecturally designed building, purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.
• Benefits Program with discounts available on many high street purchases across Australia and access to novated car leasing.

How to Apply

If you like to take the first step in developing your career in a purpose led organisation, please submit your CV and cover letter, addressing the essential criteria, by clicking on the “Apply Now” button.

For further information please contact Tara De La Motte - Head of Customer Service Support on email address: [email protected] using the subject line: Customer Service Support Officer enquiry via EthicalJobs. 

A position description is available with this advert.

Candidates will be reviewed as they are submitted so, please don’t delay in submitting your application.

Royal far West is privileged to work with First Nations communities and families. We are committed to the process of reconciliation and we value and respect the diversity of our employees.

Royal Far West does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or based on an individual's status in any group or class protected by applicable law.

Royal Far West encourages applications from minorities and all other qualified applicants.

Only those applicants who have the right to work and are currently residing in Australia can be considered.

As a child safe organisation, all employees at Royal Far West are required to provide a NSW Working with Children Check

If working with us to provide services to NDIS clients you will also be required to provide a NDIS Worker Check.

A position description is attached.