Fluent in operational systems, team leadership and client-centred care? Ready to bring your precision and purpose to a healthtech company where the pace is dynamic, the mission matters, and no two weeks look quite the same? This is your moment.

RoboFit is reimagining what’s possible in neurorehabilitation.

We’re a fast-growing medtech company delivering neuro-controlled exoskeleton therapy to people living with spinal cord injuries, stroke, MS and other neurological conditions. Backed by evidence, enabled by engineering, and powered by purpose, we help our clients move again - and regain strength and confidence in daily life.

Why you might love this opp:

• RoboFit isn’t just rethinking rehab - it’s redefining what’s possible. Built from lived experience, we combine precision systems, standout clinical care, and world-first exoskeleton tech to help people walk again.
• What makes RoboFit different? It’s the only clinic in the country combining this pioneering tech with traditional allied health care to deliver programs that are as ambitious as they are effective. From stroke recovery to spinal injury rehab, our programs help people take steps once thought impossible.
• Now, we’re scaling from 5 to 10 clinics (and beyond): and we’re after someone who finds joy in a full calendar, curiosity in a curveball, and brings the kind of people mojo that gets teams humming and systems flowing.
• This isn’t just a coordination gig: it’s a key people and operations role at the core of RoboFit’s clinic performance and client experience. As Practice Coordinator, you’ll manage systems, lead daily admin workflows, be a compassionate support to clients and help shape a team culture that supports consistency, clarity and care. From Zendesk to waitlists, you’ll keep things running smoothly in a high-volume, multi-site environment - building the rhythm behind a rapidly scaling service.
• What your week might look like: One day you’re triaging Zendesk inquiries or fine-tuning how service agreements are tracked; the next, you’re smoothing out a scheduling clash or helping a client feel heard and supported when the path forward isn’t straightforward.
• Bring your experience (from anywhere): Admin gun from the health world? Service lead from a social enterprise? Office manager with a secret system-building superpower? We’re open to where you’ve gathered your skills, especially if you can demonstrate you’re naturally adaptable - ready to pivot priorities, roll with changes, and bring others with you. Bonus points if you’ve worked within NDIS or understand the nuance of funding-based service delivery.
• Work that works for you: This is a permanent role with strong preference for full-time, though we’re open to 4 days/week for the right person. We’re looking for someone who’s ready to commit and grow with us - not just for a season, but for the long haul. You’ll be based in Sydney (ideally along the Mascot–Parramatta corridor) with flexibility to work between home and clinic. Salary range is $80–90K pro rata, depending on experience.

What's involved

To hit the ground running:

You're someone who can juggle scheduling, spot admin inefficiencies from a mile away, and support a growing team with empathy and edge.

The balance of work will shift over time, but to start:

〰️ 50% Systems & Service Delivery

You’ll be the operational engine - keeping Zendesk clean, service agreements humming, and practice management tools running like a dream. When a family, case manager or client calls in, our team; and your systems, ensure they’re welcomed, supported, and booked in quickly.

〰️ 30% Team Coordination & Culture

Run team huddles, empower staff across multiple clinics, and create a rhythm that supports accountability and camaraderie. You’ll document and refine SOPs, build workflows that make everyday processes easier, and create clarity in how work flows from site to site - while empowering your team to take ownership and grow in confidence.

〰️ 20% Client Experience & Business Support

You’ll keep the client journey smooth from first inquiry to follow-up; reducing no-shows, tracking funding, moving waitlists, and making sure everyone feels supported along the way. You’re the behind-the-scenes glue that keeps the service steady, sustainable, and deeply human.

Key criteria

• How you can apply your skills towards this mission:

This role suits someone sharp, adaptable, and quietly excellent - someone who understands how great practice management fuels clinical care and client trust.

• Smooth Operator, Natural Team Lead:

You lead by doing - confidently managing daily admin while setting a strong foundation for others to follow and take ownership. You’ve run huddles, distributed workloads, and supported team members to navigate challenges and grow with care. You set the standard, then empower others to lift with you.

• System & Process Builder:

You know what good looks like in a busy practice - and how to keep it humming. From NDIS service agreements to Zendesk inquiry flow, you’ve got the tools and tenacity to manage bookings, records, and compliance with precision. You make systems sing, gaps disappear, and client experiences smoother by design.

• Clear, Calm, and Kind Communicator

Whether someone’s confused, cranky, or just new, you meet them with empathy and confidence. You’re the person people turn to when they need a steady voice or a simple answer.

• Commercial & Customer-Obsessed

You make sure invoices go to the right people, follow up on debt without fuss, and keep cash flow healthy so the service keeps humming. You balance warmth with accountability - because good business is good care.

• NDIS Know-How (or readiness to learn fast):

You know how funding timelines shape care delivery - or you’re ready to skill up fast. Whether managing service agreements or tracking client progress, you understand that a missed NDIS deadline isn’t just admin - it impacts people’s access to support.

• Energised, Humble, Collaborative:

You thrive in impact-driven teams. You take initiative, support others, and pitch in without being asked. You value shared wins and quiet contributions alike - and you’re in it for the mission, not just the milestones.

How to apply

If any of the above resonated with you but you don’t tick every box:

You should throw your hat in the ring!

You might not have every checkbox ticked - but if you’re curious, quick to build new skills and are looking for the kind of role that will stretch and support you, we’d love to hear from you! Got questions that aren't covered in this listing? Feel free to email us at [email protected] using the subject line: Practice Coordinator - RoboFit, Health-Tech Startup enquiry via EthicalJobs.

More details about what to include on your application is provided via Ripple Opportunities portal.

Submit an application via Ripple Opportunities (www.rippleopportunities.com)

Ripple Opportunities works with the country's leading social impact businesses to match them with the next gen of impact creators.www.rippleopportunities.com