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Support Coordinator - The Way Back Support Service - Metro North

Richmond Fellowship Queensland
  • Caboolture
  • Fixed Term Part-Time
  • Values driven staff engagement culture 30% above industry benchmarks.
  • Salary packaging of up to $15,900 general expenses + $2,650 entertainment benefits.
  • SCHADS Level 3 Rates + NFP Salary Packaging.

About RFQ

RFQ is a leader in the provision of professional recovery oriented psychosocial services throughout QLD, and nationally by telehealth services. RFQ combines the inspirational vision and values of our founders with progressive thinking, advanced research and evidence-based practice. We are presently undergoing transformational development as a centre of excellence.

About the Role

The Way Back Support Service is an aftercare suicide prevention program, and the Support Coordinator is responsible for providing short term non-clinical support coordination services.

This is a challenging and highly rewarding role. You will integrate, complement and work collaboratively with existing services to improve the immediacy of follow-up responses for people who are at a high risk of suicide, or who have recently attempted suicide in accordance with RFQ’s Models of Practice.

Along with all RFQ staff, the Support Coordinator supports and fosters a culture which values lived experience, promotes genuine and open relationships, conflict resolution, responsibility for self, mutual respect and personal growth founded on support values of empowerment, trust, compassion, resilience, diversity, integrity, and lifelong learning. This role requires on call.

Benefits and Culture

  • Progressive NGO at the frontier of mental health work
  • Above industry standards for staff satisfaction – a culture of success
  • A centre of excellence and learning
  • Competitive remuneration $36.00 - $38.60/ hour plus penalty rates
  • Salary packaging of up to $15,900 general expenses and can also include + $2,650 annual entertainment benefits, novated leasing, mortgage review service and personal parking expenses
  • Comprehensive support infrastructure - mobile Client Information Management System and Employee Assistance Program (available for staff and their family)
  • Career development and unique training opportunities available

Qualifications and Skills

  • Diploma or Certificate 4 in Community Services or related discipline and significant demonstrated experience working with people with mental illness and/or people who are experiencing ideation/crisis
  • Understanding of suicidal behaviours, suicidal crisis/ideation and its effects on individuals, families and the whole community
  • Ability to develop and implement support plans with clients
  • Demonstrated ability to work effectively in a team and contribute positively and constructively to achieve the organisation's objectives
  • Demonstrated effective interpersonal, oral and written communication skills including the ability to advocate for clients and the organisation, and make accurate and timely written records
  • Demonstrated ability to plan, manage, and work to achieve team and individual priorities and capacities
  • Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)

The position requires a NDIS worker screening clearance.

For further information please visit:


Please submit your application (maximum two pages), addressing your claims for the role, together with your resume identifying two referees (including current report).

Further information about the role can be obtained by contacting Area Manager - Metro North, Sue Mahoney on 3363 2621

To view and download the position description please click Apply Now.

Please note that RFQ is an organisation that embraces diversity.

Applications will be progressively considered upon receipt.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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