Control Room Dispatcher - Operations Centre - Sale

• Join Australia’s most reputable, iconic and trusted charity
• Provide operational communications, dispatch and manage the welfare of crews
• Sale based, casual position with salary packaging offered

The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia. We believe in creating opportunities so all Victorians have the choice to access essential primary health care services.

Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.

MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics.

About the role

Reporting to the Head of Enablement and Compliance, the Control Room Coordinator coordinates non-emergency patient transports, conveying patients with a range of non-medical conditions in accordance with RFDS policies and procedures and Non-Emergency Care Transport clinical practice protocols and regulations. The position contributes to the operational communications, dispatches Mobile Patient Care crews and supervises the day-to-day running of shifts and manages their welfare and fatigue.

Key responsibilities will include:

• Dispatching, coordinating and supporting road personnel
• Receiving incoming calls and /or online booking and facilitating patient transfers
• Assisting with daily vehicle and equipment servicing issues
• Working collaboratively to enable a positive, efficient and patient-focussed culture
• Working collaboratively with the roster team, working on short-term scheduling solutions

Skills and experience required:

• Demonstrated experience in an organisation or logistical team
• Knowledge of or capacity to gain knowledge of medical terminology and conditions
• IR literacy including word, excel and use of data capture programs
• Ability to work under pressure and problem solve
• Availability to work a 7 day week, 24 hour rotating roster as required

Mandatory vaccination policy:

As part of the application process, you will be required to provide evidence of the following vaccinations:

• Hepatitis B
• Chicken Pox
• Measles, Mumps and Rubella
• Diphtheria, Tetanus and Pertussis
• Tuberculosis
• Annual Influenza
• COVID-19 (2 vaccinations + booster)

All positions are subject to a National Police Check and holding a Working with Children Check.

What can working for RFDS offer you:

• Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
• Work for your community providing high-quality non-emergency patient care in an organisation committed to staff and patient safety and wellbeing.
• Generous penalties and overtime allowances
• Access to salary packaging for all employees, including our casuals
• A less stressful environment than in emergency/pre-hospital care

This position is offered on a casual basis to cover planned leave, sickness and other needs as required. A 25% casual loading is offered on the hourly plus salary packaging.

For further information or a confidential chat, call David Rogers in People & Culture on 03 8412 0495.

* Applications will be reviewed as received and interviews will be conducted immediately.

The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.