Short Term Accommodation Coordinator

Located in Moonee Pond, our organisation provides short term accommodation for people with disabilities. With major changes happening in the disability arena in Victoria, we have structured our services to be a cut above the rest, and are looking for a motivated Short Term Accommodation Coordinator to provide effective management of our staff and control the service we provide to our customers when they are looking for respite care or a short term break.

In this exciting role you will be responsible for a small team achieving customer needs and ensuring the support we provide is person centred and in line with our organisations core values.

Essential Criteria

• Demonstrated track record of effective staff management in functional areas to ensure high levels of customer service, responsiveness, organisational compliance and staff development.
• Demonstrate effective staff supervision to ensure specific competencies are measured for staff to meet their role and client work plans
• Strong communicator who is able to express themselves clearly verbally and in writing
• Excellent organisational skills
• Demonstrated ability to work in a fast paced environment and calm and professional approach to dealing with issues
• Demonstrated experience in using software packages including Microsoft Office applications at an intermediate level of skill and knowledge or CRM databases

Please address the above Selection Criteria when applying for this role.

Pre-requisites

• Certificate IV in Community Services or equivalent relevant qualification in a related field (or studying towards).
• Working knowledge of legislative requirements and guidelines relating to the community services sector including the NDIS and contemporary aged care or disability contract requirements.
• Experience with NDIS portals and protocols will be highly regarded.

The successful applicant must hold a C” class motor vehicle driver’s licence and own a vehicle, provide a National Police Certificate, Working with Children Check and provide Proof of Eligibility to work in Australia