Job description

Circular Systems is a sister company to Reground and delivers practical, measurable waste-to-resource outcomes for apartment buildings and commercial buildings by combining on-site diagnostics (audits and site assessments), stakeholder engagement and education, and ongoing service management to reduce contamination and improve resource recovery. The work is field-based and relationship-led, bridging operational delivery and advisory capability to drive sustained performance improvements.

Role purpose

The Account Manager is accountable for growing and retaining Circular Systems revenue and owning key partnerships end-to-end from lead generation through to proposal/tender submission, contracting, onboarding, and long-term account expansion. The role is hands-on and requires tight coordination with the Operations Manager to ensure what is sold is deliverable, safe, outcomes-driven, and financially sound.

Role outcomes (what success looks like)

• Predictable growth - a healthy pipeline with consistent conversion and clear forecasting discipline.
• High-performing accounts - strong relationships, renewals, and upsells supported by a structured client rhythm.
• Commercial buildings readiness - a clear go-to-market and partnership model for facility management / owners corporation / tenant environments.
• Process maturity - proposal and service agreement templates, account playbooks, and clean handover processes that enable scale.

The role is hands-on and requires tight coordination with the Operations Manager and collaboration with the Reground team to ensure what is sold is deliverable, safe, outcomes-driven, and financially sound.

Key responsibilities

• Business development and lead generation. Own lead generation across outbound, inbound and strategic partnerships (events, referrals, ecosystem partners). Qualify opportunities and translate discovery into scoped engagements (site walkthroughs, stakeholder mapping, constraints, timeline, pricing approach). Build and execute an account-based growth plan for priority segments, including commercial buildings expansion. Represent Circular Systems in the market through industry events, public speaking, workshops and relationship building.
• Proposals, tenders and contracting. Lead proposals and tenders end-to-end - requirements analysis, methodology, pricing inputs, risk and delivery assumptions, timelines and outcomes. Maintain and continuously improve proposal collateral and templates to reduce cycle time while maintaining quality. Create and manage service agreements - scope clarity, deliverables, assumptions, change control, renewal terms and variations management.
• Account management and partnership success. Onboard new clients with a structured sales-to-delivery handover, including roles, responsibilities, cadence and escalation pathways. Establish and run a consistent client cadence (monthly/quarterly check-ins, performance reviews, improvement actions). Identify and convert retention and expansion opportunities (additional sites, additional services, longer-term programs). Maintain direct ownership of key strategic partnerships, aligned to the leadership role-share model.
• Site visits, safety and readiness (commercial interface). Conduct site visits as part of discovery, onboarding and performance management. Coordinate site safety and risk assessment inputs with Operations to ensure scope reflects site realities and controls. Ensure scopes reflect commercial building access requirements (FM/OC rules, contractor interfaces, tenant communication constraints).
• Systems and pipeline management. Own CRM discipline - pipeline stages, activity logging, close plans, forecasting and reporting. Build and maintain the Sales-to-Delivery operating system (handover templates, account plans, stakeholder maps).

Experience and capability requirements:

Essential

• Demonstrated success in consultative B2B sales and account management, including proposal writing and/or tender responses.
• Strong stakeholder management across senior decision makers and on-the-ground operators (FM, cleaners, contractors, tenants).
• Ability to run site walk-throughs and translate site realities into clear scope, pricing inputs and delivery plans.
• Strong process orientation: can build templates, maintain CRM discipline and improve systems over time.
• Confidence representing the organisation publicly (events, workshops, speaking).

Desirable

• Experience in waste/resource recovery, sustainability programs, facilities management and/or commercial buildings operations.
• Exposure to education/engagement and behaviour change delivery (or ability to learn quickly).

next steps

To submit your application, please click 'Apply Now' by the closing date.

This role was previously advertised through Circular Systems, Reground’s sister company, and remains the same exciting opportunity. It is now being advertised through Reground.

A position description is attached.