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Case Manager

Refuge Victoria Inc
  • Full time position available located in the eastern suburbs 
  • Generous salary packaging including novated leasing, and meals and entertainment card
  • Excellent Professional Development opportunities
  • Regular supervision, reflective practice and management support including access to EAP


Refuge Victoria is a not-for-profit Specialist Family Violence Organisation that provides refuge accommodation to women and children escaping family violence. We have been responding to family violence and changing people’s stories for over 40 years. Refuge Victoria is the largest provider of refuge accommodation in Victoria with three core and cluster refuges, 15 refuge properties and nominating rights to approx. 35 Transitional Houses.

Refuge Victoria supports women and children experiencing homelessness from family violence, providing refuge and crisis accommodation, risk assessment and case management support and outreach case management support to clients in transitional properties and/or private rental.


Refuge Victoria is seeking a Case Manager to join our team in Eastern Melbourne Suburbs on a full time basis. Working as part of a dynamic team the Case Manager has the primary responsibility to manage and deliver services for women and children who are experiencing family violence and are accessing Refuge Victoria crisis accommodation and refuge.

The Case Manager will hold a case load and be responsible for the delivery of case management support including completing intake, comprehensive risk assessment and safety plans using the MARAM, needs assessments, case plans and reviews, exit plans, advocacy and referral to other relevant services.

The role includes the provision of advocacy and support for clients linking to community-based services including justice and legal, housing, health and wellbeing including mental health, cultural, employment and education, financial, access to material aid and court support to meet immediate needs.

The role will be rostered for one afternoon shift per week, to promote opportunities for engaging with clients and provide support to other staff working out of hours.


  • The provision of advocacy and support for women and children linking to community-based services including health, mental health, legal, financial, counselling, access to material aid and court support to meet immediate needs.
  • You will develop working relationships with key agencies including DFFH child protection to ensure the safety of the children using the best interests framework.
  • The role will require having input into establishing and reviewing workplace procedures and practice and reviewing the efficacy and responsiveness of the intake service.
  • The case manager will provide support to students, support workers and casual/agency staff when required.


  • hold a Bachelor of Social Work or other equivalent qualification, OR
  • have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements, OR
  • hold significant cultural knowledge and experience or lived experience and have faced barriers to educational pathways.

Additionally, the successful candidate will have:

  • A minimum of 2 years Case Management Experience preferably within a family violence setting.
  • An understanding of relevant theories and practice frameworks that relate to Family Violence, therapeutic interventions, case management and support services.
  • Knowledge of MARAM framework (Multi-Agency Risk Assessment and Management Framework)
  • Demonstrated knowledge and skills in, intake and assessment, case planning in relation to family violence, service provision, safety planning, managing a case load and client advocacy.
  • Problem solving capabilities evidenced by seeking relevant information, liaising with stakeholders, analysing issues, seeking different perspectives, identifying and progressing workable solutions, and implements and evaluates outcomes.
  • Excellent communication skills.
  • Good organisational skills and ability to prioritise competing demands.


Combine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community’s most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.

This role also offers:

  • Level 5 of the SCHADS award
  • Fixed term role
  • Salary packaging
  • EAP service
  • Learning and development opportunities

The successful applicant will need to undertake a national police check, referee checks, be fully vaccinated for Covid-19 and have a Working with Children Check.

At Refuge Victoria, we celebrate diversity in ethnicity, social experience, genders, sexual orientation, cultural and linguistic backgrounds, religious beliefs, ages and abilities and welcome talent from all backgrounds. Help us continue to build our unique, inclusive and diverse team!

Please submit a cover letter (optional) and resume addressing your experience against the responsibilities and key selection criteria listed in this advertisement.

How to apply

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