Job Summary
- Applications close:
- Job posted on: 22nd Sep 2020
With the title Senior Manager - Consumer Support Services, this role leads the Consumer Support Services team with the aim of improving customer experience by ensuring they deliver effective, evidence based asthma education and other consumer centred support services. The role drives an ongoing effort to find better ways of championing the voice of the consumer to inform strategic decisions.
Your team (8) manages the 1800 ASTHMA information line and The COACH Program TM . They are experienced professionals who are highly trained to deliver support and education to consumers in the asthma space and provides subject matter expertise across the organisation.
If you were already in this role, here are some of the things you would have done last month:
We know this role will suit a warm and engaging personality, a confident communicator; an implementer who understands the importance of growth in a business unit.
Experience is important, these will be key to being successful in this role:
Understanding of the lived experience of people living with a chronic disease and knowledge of the health care sector
Asthma Australia is a team. Each individual is valued for their unique and diverse contribution to the whole. They know that in order to do good, they need to be great. They are bold, they think big and they inspire. Everything that they do is about empowering people with asthma to live life to the fullest. The team works hard, but also values life outside work. At Asthma Australia team wellbeing is important. Flexible working options, continuous learning and development opportunities and competitive salaries make Asthma Australia a great place to work.
In light of recent COVID-19 developments and in the interests of the health and wellbeing, all interviews will be conducted on-line via video link.
We will be reviewing applications daily therefore, we encourage you to apply quickly. Shortlisting and interviews may take place prior to the advertised closing date.