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IT Support and Administration Officer

Full Stop Australia

About Us:

Full Stop Australia (Full Stop) is a not for profit organisation, operating nationally, but based in Sydney's Inner West.

Our mission is to put a full stop to sexual, domestic, and family violence and to support those who have been impacted by violence and abuse.

We also offer best-practice training and professional services to support safe and respectful workplaces, and advocate for changes to laws, policies, and practices to better prevent and respond to sexual, domestic, and family violence.

About the Role:

This is a varied role with a primary focus on assisting staff to feel confident using technology and ensuring all IT equipment, systems, and records are maintained to a high standard.

This is not an IT Helpdesk role.

If your application is successful, you will be responsible for the IT onboarding process for new staff. You will set up workstations, facilitate IT orientations, and provide ongoing support for various software tools and systems.

You'll assist clinical staff with database usage and reporting, conduct training sessions on Microsoft 365 applications, and create documentation for procedures and user manuals.

A key requirement will be to liaise with our outsourced IT service providers to ensure uninterrupted operations.
You will also maintain equipment registers and contribute to the implementation of IT projects like SharePoint and cybersecurity initiatives.

There is also a component of general administration support and sharing reception duties.

About You:

We are looking for someone with a strong administration or IT training background, preferably from the not for profit sector (but not essential), who also has an excellent understanding and working knowledge of IT concepts, software, hardware, and the cloud.

You will be someone who enjoys helping people to feel comfortable using new forms of technology. Patience will be one of your key attributes, along with an ability to explain technical concepts simply.

You will also have knowledge, skills, and experience in the following areas:

  • Excellent understanding of cloud technology and extensive experience using Microsoft Excel, Teams, SharePoint, and the Microsoft 365 suite of apps.
  • An ability to learn and apply new concepts and systems quickly
  • Excellent relationship building skills and the ability to work with a diverse range of people with varying levels of IT literacy and communication styles
  • Awareness of cyber security and privacy principles.
  • High level attention to detail and ability to work well under pressure.
  • Experience providing complex administration support
  • Excellent written and verbal communication with demonstrated experience in training new users and writing procedure manuals.
  • The ability to explain complex information in a simple way to assist with user understanding
  • An understanding of, and commitment to the values of Full Stop Australia and the work we do.

In return:

Benefits: We offer above award wages, with additional benefits including salary packaging, paid parental leave, study leave, and access to our award-winning workplace well-being program designed to manage the effects of vicarious trauma. Professional development and training are highly valued within our organisation.

Salary: This position has been classified as Level 4.1 under the Social, Community, Home Care, and Disability Services (SCHADS) Award with above award wages.

Contract: This is a permanent full time position, however part time hours will be considered. This position will primarily be office based.

For more Information and how to Apply:

Download a full position description from our website at fullstop.org.au/get-involved/careers.

For further information, email [email protected], using the subject line: IT Support and Administration Officer enquiry via EthicalJobs, or call 02 8585 0333.

A position description is attached.

There is no closing date for this position. Applications will be assessed as they come in so please submit your application quickly.

How to apply

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