• Highly competitive sector remuneration and salary packaging benefits
• Support the delivery of high quality client results through your administration skills
• Flexible / work-life balance – Full-time, permanent at Wonthaggi

About headspace and RAV

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers core areas including mental health, physical health, work and study support and alcohol and other drug services.

Relationships Australia Victoria (RAV) is the lead agency for headspace Wonthaggi, which is governed by a consortium of local community organisations who provide expertise, support and advice to RAV. Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 75 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.

About the role

You will report to the Centre Manager, with key responsibilities including providing a welcoming first point of contact to walk-in clients, directing incoming phone enquiries and responding to emails in a helpful and professional manner. This involves efficient coordination, booking, data entry and processing of all appointments and preparing documentation pertaining to all stages of client work. You will also be responsible for receiving and posting payments and accounts, helping with the preparation for health promotion events and general office housekeeping duties.

This opportunity is located at our headspace Wonthaggi centre. This is a permanent, full-time position including one evening shift per week.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Experienced in answering inbound calls and delivering high quality customer service.
• Understanding of working with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Ability to manage multiple tasks, prioritise, with excellent attention to detail.

We provide:

• Competitive salary including meal/entertainment and salary packaging.
• Hybrid and flexible working arrangements to support work-life balance.
• Generous employment conditions and benefits including additional paid leave benefits - parental, study, personal and compassionate, flexible, family violence leave as well as paid ex-gratia leave between Christmas and New Year.
• Access to professional development and training including our Registered Training Organisation programs where we provide accredited and non-accredited courses.
• Best practice clinical supervision and support through a comprehensive Employee Assistance Program.
• Career progression opportunities internally across Melbourne Metropolitan and Regional Victoria centres.

The base salary is $71k per annum.

Apply

We encourage candidates to click 'Apply Now' as soon as possible by sending their application and resume so we can progress to interviews. You can view the position description for further information. If you have a specific query contact Cate Chaiyot, Centre Manager headspace Wonthaggi by phoning (03) 5671 5900.

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Gippsland Primary Health Network.