• Leading community sector organisation
• Competitive salary, conditions and benefits
• Client and customer focus opportunity located across Traralgon and Sale

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.

About the role

You will report to the Senior Manager Gippsland, with key responsibilities including providing a welcoming first point of contact to walk-in clients, directing incoming phone enquiries about services such as Family Mediation and Counselling and responding to emails in a helpful manner. You will also be responsible for ensuring efficient coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.

This opportunity is located across our Traralgon and headspace Sale centres and is a casual position. Our standard business hours are Monday to Friday 9am to 5pm with an evening shift on Tuesdays from 12pm to 8pm. Whilst this is casual, you can anticipate that you may be rostered to work approximately one to two days per week.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Experienced in answering inbound calls and delivering high quality customer service.
• Understanding of working with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Ability to manage multiple tasks, prioritise, with excellent attention to detail.

About us

We offer competitive salary packaging, employment conditions and benefits including additional paid leave, parental and flexible leave. We value work-life balance and our staff can work in a hybrid arrangement. We invest in your professional development and training and provide best practice clinical supervision.

The hourly rate is $46.12 to $46.76 per hour, inclusive of the 25% casual loading.

Apply

Submit your application and resume, we encourage candidates to apply as soon as possible so we can progress this recruitment and interviews may commence while advertising.

You can view the position description for further information.

For specific queries about this role, contact Kylie Lancaster, Senior Manager Gippsland by phoning (03) 5175 9500. 

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.