• Join a passionate team providing safe and respectful relationship support
• Deliver high quality client outcomes and services
• Part-time, 15 hours per week located in Shepparton

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years.  Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”.  RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Manager Shepparton, your responsibilities include general administration tasks and providing a welcoming first point of contact. This will involve attending to walk-in clients, directing incoming phone enquiries about RAV services such as Family Mediation and Counselling and responding to emails in a helpful manner. You will also be responsible for ensuring efficient coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.

This role is located at our Shepparton centre in Victoria’s regional Goulburn Valley area and is part-time, working 15 hours per week, which may include one evening shift on Tuesday per week. This is a fixed-term contract ending 30 June 2024.

Qualifications, skills and experience

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Proven experience answering high volume inbound calls, delivering high quality customer service, ideally within a medical or health care related environment.
• Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Proven track record in managing priorities, organising priorities with excellent attention to detail.

Why join us?

RAV offers hybrid working arrangements, competitive salary conditions and benefits with a base salary range of $68k-$70k (pro-rata) per annum. Your professional development is important to us, we provide best practice training and work/life balance benefits to staff.

How to Apply

Using the Apply Now button, please include your resume and a brief cover letter broadly outlining your experience and how it relates to this position. A copy of the position description is available below or on our website www.rav.org.au/careers . For confidential enquiries please contact Shelley Watson, Manager Shepparton by phoning 0488 588 795.

We encourage candidates to submit their application as soon as possible as we are keen to progress this recruitment in a timely manner. Interviews may commence during the advertising period.

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.