Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

• Full-time ongoing located at Wagga Wagga, NSW or Deakin, ACT
• Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The Team Leader plays a crucial role in supporting the Client Access & Engagement team and ensuring seamless service delivery. This position provides leadership to a multi-disciplinary team based in Wagga and Deakin (ACT). The Team Leader manages daily operations and leads strategic planning and client access projects.

Duties:

• Ensure that client intake, onboarding, risk screening, case coordination, fee collection and reception functions are welcoming, highly professional and sensitive, undertaken by well qualified and competent staff and enable all organisational services and systems to function effectively.
• Ensure intake and case coordination staff have appropriate skills in responding to clients who contact with concerns around risk; initial brief assessment, managing and responding to risk, and providing brief intervention; referring as appropriate to Senior Clinicians or Managers.
• Lead recruitment activities, supervise, train and support Client Service Officers, Family Advisors, and Case Coordinators.
• Manage rosters, workforce planning, and leave arrangements.
• In collaboration with the Business Manager, lead the review and implementation of new and innovative practices and strategies, with a commitment to continuous improvement. Ensure that direct reports are supported, and their workloads are effectively managed.

What you’ll need to succeed

1. Qualifications in Practice Management, Project Management, or a related field and demonstrated leadership experience in a human services workplace.
2. Demonstrated ability to manage and mentor staff and to lead a team to deliver results within deadlines.
3. Excellent observational, interpersonal and written and verbal communication skills with an ability to interact sensitively with people from diverse backgrounds.
4. Demonstrated computer literacy and experience in data entry, metrics, record keeping and sound organisational skills.
5. Awareness and understanding of family and domestic violence, mental health and trauma – and how these may present safety issues to clients and to the client services team/or willingness to access training and develop a good working understanding in these areas.

For a full list of selection criteria, please refer to the position description attached.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Shortlisting and interviews will occur as applications are received.

Click "Apply now" to submit your application.

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

Applications that do not address selection criteria will not be considered during the shortlisting process.

For further information about the position or application process, please email [email protected] using the subject line: Team Leader, Client Access & Engagement - Wagga Wagga NSW / Deakin ACT enquiry via EthicalJobs.

Closing date for applications: As listed.