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Case Manager - Redress, Find & Connect, Forced Adoptions - Wagga Wagga / Deakin

Relationships Australia Canberra & Region

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan.

You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

Your new role

  • Full time, Fixed term up to June 2025
  • Located in Wagga Wagga NSW or Deakin, ACT
  • Annual salary between $95,557.70 to $99,848.89

The position provides trauma-informed therapeutic case management to survivors of child sexual abuse who are considering applying to the National Redress Scheme.

The Case Manager provides client focused support in a trauma informed context as well as to provide accurate information about the scheme and to assist completing Redress Applications.

The Case Manager also works collaboratively with other service providers within a community context.


Under the direction of the Manager and Senior Clinician, the Case Manager is responsible for:

  • Supporting individuals with complex childhood trauma to re-engage with self-determined services.
  • Providing information and assisting clients in completing and submitting applications about the National Redress Scheme, Find and Connect, and Forced Adoption programs.
  • Conducting risk assessments, developing safety plans, and offering crisis intervention support when necessary.
  • Documenting clients' childhood experiences and providing sensitive documentation.

What you’ll need to succeed

  1. Relevant experience and qualification in the field of Social Work, Psychology, Nursing, Occupational Therapy, Counselling or Social Science.
  2. Demonstrated excellent verbal and written communication skills, with ability to effectively engage over the telephone.
  3. Demonstrated knowledge and understanding of providing support to clients with complex mental health and functional challenges and supporting clients in crisis that is strengths based and trauma informed.
  4. Demonstrated skills in developing and maintaining collaborative relationships with community stakeholders.

For a full list of duties and selection criteria, please refer to the position description found via our careers page.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today!  Short listing and interviews will occur as applications are received.

Please submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply Now” button on our website.

Position description with selection criteria is available on our careers page.

For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email [email protected], using the subject line: Case Manager - Redress, Find & Connect, Forced Adoptions - Wagga Wagga / Deakin enquiry via EthicalJobs.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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