About the QNMU

The Queensland Nurses and Midwives' Union (QNMU) is the industrial and professional organisation for nurses and midwives working in public and private health and aged care in Queensland. The QNMU seeks to promote and defend the industrial, professional, social, political and democratic interests of over 60,000 members. We have over 170 employees including organisers, professionals and administrative personnel, and manage a multi-million-dollar operating budget.

About the Opportunity

We are currently recruiting for two positions – a permanent full-time and a twelve (12) month temporary full-time Member Servicing Officer within our Member Connect call centre.

In these positions, you will report to the Member Connect Supervisor and be primarily responsible for answering individual telephone, email and in-person enquiries from members regarding their industrial and professional matters. You will be the first point of contact for members seeking advice and information and you will be responsible for providing a high level of customer service to members to ensure a positive member experience.

In this role, you will also be responsible for identifying key concerns of members and directing them to the appropriate policies, processes, professional resources and services as well as responding to enquiries from the public on nursing and midwifery matters. Furthermore, you will be responsible for passing on information regarding trends, incidents and other member intelligence to the Supervisor.

About You

An astute communicator who can build rapport with members quickly, you will have the ability to work both independently and collaboratively as part of a small team. To be successful in this role you will possess: -

• Membership with the QNMU / Australian Nursing Federation and registered with AHPRA;
• Experience working within nursing / midwifery roles;
• Demonstrated sound knowledge of state and federal industrial relations legislation;
• Sound negotiation skills;
• Demonstrated solution focussed skills for responding to member concerns;
• Ability to continually reprioritise work;
• Ability to distil relevant industrial issues in a broad and complex context;
• Ability to acquire knowledge of the industrial and professional interests of nurses and midwives;
• Sound written and oral communication skills;
• Demonstrated ability to work as a team member and take a collaborative approach to work;
• Demonstrated commitment to QNMU’s values, purpose and trade unionism in general;
• Demonstrated ability to research, critically analyse, evaluate and reach sound conclusions and provide viable options; and
• Demonstrated ability to be self-directed, establish priorities, use initiative and be proactive in raising and dealing with issues.

What we Offer

You will be joining a values driven union which advocates for nurses and midwives and for those in their care. The role offers challenging opportunities and a supportive team environment in addition to a variety of benefits, including:

• Attractive salary package including salary sacrifice options;
• Work/life balance with flexible working arrangements including accrued days off;
• Health and Wellness initiatives including vaccinations;
• Access to a free, confidential counselling service through our EAP provider; and
• Generous leave entitlements

For further information about the QNMU, head to our website www.qnmu.org.au or refer to the Position Description.