• Seeking a Medical Receptionist
• Location: Meanjin, QLD
• Employment Type: Full-time (part-time or job share considered)
• Salary: $62 733.86 - $70 942.87
• Start Date: Immediate

About Us:

The Queensland Council for LGBTI Health and our General Practice clinic, QCGP+ understands that Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl and Brotherboy populations are exposed to barriers such as stigma, discrimination and isolation which can prevent regular sexual health testing and accessing other health services.

The Medical Receptionist is an integral member of our team and contribute to better outcomes for our Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy communities in Queensland through coordination of our front of house clinical work and support to the Clinic Coordinator and clinical team, support positive clinic processes, and contribute to our transition into an inclusive chosen families General Practice.

Key Responsibilities:

• Booking appointments
• Customer service, both over the phone and face to face
• Distribution of patient information brochures
• Managing patient requests
• Managing doctors requests
• Contributing to workplace health and safety standards
• Triaging incoming inquiries and identifying medical emergencies
• Maintaining the security of confidential documents
• Clinic open and close procedures
• Contributing to identifying and reporting risks and hazards

Required skills for this position:

• Understanding of the importance of strictly maintaining patient and Practice confidentiality.
• Proven experience in managing reception duties in a timely and professional manner including minimising waiting times, directing visitors clearly and accurately, answering telephone calls within an appropriate time and redirecting calls or messages.
• Ability to liaise closely with patients, clinical staff and referring practitioners involved with the patient care and managing follow up appointments, including liaising effectively with other staff at the start and end of working days to maintain workflow and effective clinic functioning.
• Proven ability to maintain a high level of client-practitioner satisfaction, as measured in response to feedback.
• Ability to convey a caring, judgment free attitude by empathising with and supporting patients by anticipating and easing patients’ anxieties, answering patients’ questions and promptly attending to distressed patients and emergencies as appropriate to the role.
• Proven track record of cooperative relationships with team members and communicating effectively with clients, visitors, practitioners, management, and other staff to ensure the smooth running of the clinic, to avoid or resolve challenges and difficulties, ensure the exchange of important information, and positively contribute to team problem solving to resolve challenges.

Why Work With Us:

• Be part of a passionate team dedicated to making a positive impact on the LGBTQIA+ Sistergirl and Brotherboy community.
• Engage in meaningful work in a supportive and inclusive environment.
• Opportunities for professional development and growth.
• Comprehensive benefits package, including health insurance, paid time off, and retirement plans.

Next steps

If you are excited about the opportunity to make a difference in the lives of LGBTQIA+ Sistergirl and Brotherboy communities and meet the requirements listed above, we would love to hear from you.

Please click Apply Now to submit your application.

If you have any questions, or would like to have a confidential conversation regarding this role, please email [email protected] using the subject line: Medical Administration Officer / Receptionist enquiry via EthicalJobs.

Please note that due to the person-facing nature of this role, remote working arrangements are not available.

A position description is attached.