• Lead with purpose
  
• Deliver impact
  
• Champion disability rights

People with Disability Australia (PWDA) is seeking a values-driven and experienced people leader to join our team as the Senior Manager, Individual Advocacy (NSW).

This pivotal leadership role is responsible for guiding our dedicated team of Advocates, Project Officers, and Client Service Officers in delivering high-quality, trauma-informed advocacy and intake services across NSW.

If you’re an inspiring and experienced people leader with demonstrated operational excellence and a deep understanding of the disability sector, and in particular experience with the provision of individual advocacy support services, this is your opportunity to make real change.

About the Role

As the Senior Manager Individual Advocacy (NSW), you will be responsible for the operational leadership of our NSW Individual Advocacy teams. You will support them to continue to deliver high-quality, person-centred and trauma informed services aligned with the National Standards for Disability Services.

This role is focused on creating a positive and supportive employee experience, with an emphasis on wellbeing, engagement, and professional growth. It includes providing regular one-on-one supervision and case reviews, as well as coaching and mentoring team members to build their confidence, skills, and collective capability.

This will be done in partnership with the Senior Manager, Individual Advocacy (QLD) to ensure consistent approaches to people and program leadership.

The is an office-based role in our modern Surry Hills office opposite central station making the commute a breeze.

Key Responsibilities

• Provide leadership, supervision, coaching, and development to a high-performing team.
• Oversee day-to-day operations to ensure effective and consistent service delivery across urban, rural, and remote communities ensuring compliance with the National Standards for Disability Services.
• Embed trauma-informed and disability-affirming practices.
• Drive continuous quality improvement by leading, engaging and supporting staff to contribute to quality improvement of organisational systems and processes.
• Work in partnership with our QLD counterpart to ensure consistent approaches across states.
• Represent PWDA with stakeholders including government, service providers, and the broader community.

What You’ll Bring

• Superior people skills – you're a motivator, communicator and collaborator.
• Proven experience in people leadership, both face to face and remotely, particularly in human services or trauma-informed environments.
• Deep understanding of the disability sector and relevant standards, especially the National Standards for Disability Services.
• Previous experience working with people with disability.
• A strong understanding of disability rights and advocacy principles.
• Strong operational and service delivery expertise, with a track record of driving performance, quality, and continuous improvement.
• Ability to navigate complex service systems and support teams to thrive under pressure.
• Experience engaging and working with diverse communities, including people with disability, First Peoples, LGBTQIA+ and people from culturally and linguistically diverse backgrounds.
• Exceptional interpersonal, communication, and stakeholder engagement skills.

Desirable:

• Lived or family experience with disability.
• Experience in non-profit or advocacy settings.
• Knowledge of government funding and compliance frameworks.

Why Join PWDA?

At PWDA, you’ll be part of a national disability rights and advocacy organisation led by and for people with disability. You’ll help shape a fairer, more inclusive future while working in a collaborative, values-driven team that prioritises staff wellbeing and continuous learning.

We can provide you with:

• SCaHDS Level 7 role
• NFP salary packaging benefits and above award remuneration
• Opportunities for professional development
• Inclusive, empowering workplace culture

How to apply?

Please submit your CV and a cover letter outlining your skills, experience and suitability to the role.

PWDA is an equal opportunity employer and strongly encourages applications from people with disability, First Nations people, people from culturally and linguistically diverse backgrounds, and LGBTIQA+ people.

If you require any reasonable accommodations to submit your application, or would like a copy if the position description, please contact us at [email protected] using the subject line: Senior Manager Individual Advocacy NSW enquiry via EthicalJobs.

If you would like to discuss this role in more detail, please contact Karen Karakaya, Director People and Culture on 0434 585 321 or [email protected].