• Values driven organisation with a clear purpose to provide affordable housing for all
• Executive Leader driving operational excellence in our Housing Services Delivery

The organisation

HousingFirst (HF) is an award-winning, independent, not-for-profit organisation providing social and affordable community housing for people on low to moderate incomes. The organisation was established in 1986 and achieved registration as a Housing Association in 2005 under the Housing Act 1983 (Victoria). We draw on over 30 years of financial, design, construction and project management experience to create some of Melbourne’s most attractive and liveable developments.

HF owns and manages a property portfolio of 2400 homes across many municipalities in the Melbourne metropolitan area. As a result, we provide homes to approximately 3000 people each night. We manage an asset base valued at over $700 million operating out of four locations at St Kilda, Ashwood, Preston and Parkville.

Our services are particularly targeted to people who are disadvantaged, experiencing housing stress or at risk of homelessness

The Position

Reporting directly to the CEO, the Chief Operating Officer (COO) is a key member of the Executive Leadership Team, driving operational excellence in the delivery of our housing services, and playing a pivotal role in realising HousingFirst's strategic vision

Key responsibilities include:

Tenancy Management: Service Delivery:

• Lead the core operations of community housing service delivery, comprising tenancy management, maintenance, community development, and the Customer Service Hub.
• Champion resident engagement and satisfaction by enhancing responsive maintenance, standardising operational practices, and ensuring consistent application of the Residential Tenancies Act (1997).

Performance & Quality Improvement:

• Responsible for meeting key performance measures (KPMs) as per Housing Regulatory Standards, internal KPIs and representing the organisation to regulators, government agencies, peak bodies and service delivery partners.

Partnerships & Business Growth:

• Cultivate and maintain strong relationships with strategic partners and stakeholders within and beyond the community housing sector
• Partner with Executive Team to explore funding models, identify opportunities, and pursue fundraising and philanthropic activities to expand HousingFirst's portfolio

The successful candidate will have:

• Relevant tertiary qualifications (such as Real Estate qualifications, Business Administration or similar) and / or experience in a similar role
• Extensive experience in housing management and maintenance, community development, organisational strategy implementation and business plans
• Proven ability to develop and implement qualitative infrastructure that facilitates a culture of continuous improvement
• People leadership experience and a capable coach
• Our workplace is characterised by the values of integrity, respect, inclusiveness, collaboration and accountability. We offer attractive remuneration, salary packaging and flexible working conditions.

To be considered for this opportunity you must have Australian Citizenship or Permanent Residency Status. A Working with Children and National Police Check will also be required.

For further information please refer to the Position Description HERE.

To apply please provide your resume and a cover letter outlining how you meet these requirements by clicking on the "Apply Now" button.