The 3 day a week role will rotate between providing direct client support and concierge services to community members on Tuesday, Wednesday and Friday.

Direct client support

• Provide information, referral, emergency relief and short-term case work to people living with diverse and complex needs
• Provide trauma-informed, strengths-based and person-centred support
• Respond to complex behaviour and uphold the rights and dignity of all service users
• Contribute to outreach events and projects as required
• Contribute to developing and strengthening information resources, referral pathways and other partnerships.

Reception and administrative support

• Manage all incoming enquiries, providing initial service information and triage
• Manage appointments and bookings across PPCG’s various programs
• Provide administrative support to PPCG programs as required
• Train and support front desk volunteers.

KEY SELECTION CRITERIA

• A sound understanding of the current social and economic factors impacting upon individuals, families and communities that are disadvantaged/marginalised.
• Understanding and knowledge of the local service system.
• Understanding and experience of emergency relief programs.
• High level of interpersonal and communication skills, both oral and written.
• Incidental counselling and active listening skills.
• Case work skills.
• Ability to work with people in crisis.
• High level of advocacy and negotiation skills.
• Ability to work individually and as part of a team.
• Computer literacy in Microsoft Office and web-based data entry.

QUALIFICATIONS AND EXPERIENCE

• Tertiary qualifications in the human services field.
• Previous experience in client services or case management.

If you have questions about the role, please phone 8598 6608.

A position description is attached.