PHM Health is experiencing a period of growth and as a result we are currently looking for an enthusiastic Senior Roster Coordinator to work in our new Belmore office.

In exchange for their dedication, our employees are rewarded with highly competitive remuneration, a supportive & close-knit work environment, and flexibility around your personal commitments.

About PHM Health:

PHM Health is a registered NDIS provider which has been providing care to people with disabilities across Sydney since 2017. We are a family run not-for-profit organisation that is committed to providing services of the highest quality at all times.

The Role:

The Senior Roster Coordinator provides strong and effective leadership and support to the roster coordinators. You will work with a team of schedulers to ensure that all our NDIS participants have their hours filled within a reasonable timeframe. Working closely with the operations team, you will ensure great customer service is provided for our participants/clients.

This role has been introduced as a result of expansion and will involve working afternoons and weekends with limited supervision.

Responsibilities:

• Lead a team of schedulers to ensure that the gaps in the roster are filled in a timely manner;
• Liaise with the Recruitment Coordinator as soon as workforce shortages are identified to ensure recruitment is completed in a timely manner;
• Ensure efficient and effective use of staffing resources at the appropriate levels and skills required;
• Manage complaints regarding the schedule in a timely manner;
• Liaise with the Team Leader to ensure appropriate Support Workers are assigned to participants;
• Provide feedback to staff and liaise with support workers to get feedback about shifts;
• Communicate with staff regarding changes to their roster;
• Communicate with participants and their representatives regarding changes to their schedule of supports;
• Administrative tasks as requested by management.

Essential Criteria:

• Experience rostering and scheduling staff in a high volume and fast paced work environment
• Experience working in the healthcare or disability sector (desirable)
• Exceptional communication skills (written and verbal)
• Familiar with the NDIS
• Strong computer skills
• Ability to manage rostering and staff allocations
• Highly organised with a strong work ethic
• Committed to providing exceptional customer service
• Demonstrates strong initiative and the ability to complete tasks autonomously without constant supervision
• Must be vaccinated for Covid-19

You must also possess, or be willing to obtain:

• NDIS Worker Check;
• NSW Working with Children's Check;
• Australian working rights.

Employment will also be subject to the completion of the NDIS Worker Induction Module and the COVID-19 Training Module.

If you meet the above requirements and feel you are the person we're looking for, we would love to hear from you!

Job Types: Full-time, Permanent