At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

CRM Enhancement Lead – Drive Innovation & Optimise Performance

• Ongoing, Full-time role
• Location: Parkville, VIC (Hybrid)
• Department: Data and Analytics

About the Role

Are you a strategic thinker with a passion for optimising CRM systems to enhance user experience and business performance? Do you thrive in an agile environment, leading initiatives that drive efficiency and innovation? If so, we invite you to apply for the CRM Enhancement Lead role, a key position in our Data and Analytics team.

As the CRM Enhancement Lead, you will be responsible for managing, enhancing, and developing our Blackbaud CRM system to align with business needs, ensuring seamless functionality and continuous improvements. Your expertise in CRM project management, development oversight, and cross-functional collaboration will be essential in leading platform initiatives to streamline workflows and enhance system performance.

In this pivotal role, you will:

• Lead Stakeholder Engagement – Work closely with teams across the organisation to identify needs, gather requirements, and implement solutions that drive success.
• Manage CRM Enhancements – Oversee the enhancement roadmap, including planning, prioritisation, design, and execution.
• Drive System Improvements – Optimise workflows and empower users with effective tools and solutions.
• Provide Strategic Leadership – Guide a Business Analyst in supporting development initiatives, ensuring CRM enhancements align with evolving business needs.
• Apply Agile Project Management – Ensure continuous development within an agile framework, promoting efficiency and adaptability.

About You

• Extensive experience in CRM enhancement and management, ideally within Blackbaud CRM.
• Strong strategic thinking and planning skills with a focus on operational efficiency.
• Exceptional stakeholder engagement and the ability to collaborate across teams.
• Proven experience leading CRM platform initiatives to drive continuous improvement.
• Expertise in Agile project management and a structured approach to problem-solving.

Why Join Us?

• Be at the forefront of CRM innovation, shaping the future of our digital capabilities.
• Collaborate with a passionate team committed to excellence.

Make a meaningful impact by delivering improvements that empower users and enhance business operations.If you are ready to take on this exciting leadership role and drive the transformation of our CRM landscape, apply today!

Remuneration starting from $115K (full time equivalent) dependent on candidate experience.

To be discussed with Hiring Manager.Applicants to this role should provide a cover letter outlining relevant key skills and experience, and addressing the key selection criteria to assist us with our assessment.

For further information about this opportunity, click Apply Now to be redirected to the Peter Mac Careers page where you can review the position summary.

Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Sutji Muliadi

Contact Number: 03 8559 6791Email: [email protected] using the subject line: CRM Enhancement Lead enquiry via EthicalJobs.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.•

Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.