At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation.

Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

• CRM Business Analyst – Drive Transformation & Innovation
• Ongoing, Full-time position

Are you passionate about unlocking the potential of CRM technology to drive meaningful change? Do you thrive in dynamic environments where collaboration and problem-solving take centre stage? If so, we have an exciting opportunity for you!

We are seeking a CRM Business Analyst to join our team and play a pivotal role in translating business needs into innovative, effective solutions. As a key contributor to the continuous development of our Blackbaud CRM, you will ensure enhancements align with our roadmap, support stakeholders, and help deliver improvements that empower the Peter Mac Cancer Foundation’s mission. This is a newly created full-time role in the Data and Analytics team reporting to the CRM Enhancement Lead to support and deliver ongoing development and enhancements of the Blackbaud CRM to keep up with the growing needs of the Foundation.

Your Impact

In this role, you will:

• Analyse & Research – Investigate business needs, gather requirements, and uncover opportunities for CRM enhancements.
• Design & Develop – Collaborate with cross-functional teams to craft solutions that optimise CRM functionality and meet evolving demands.
• Facilitate Workshops & Gap Analysis – Lead discussions with stakeholders to identify inefficiencies and shape improvements.
• Document & Implement – Create AS-IS and TO-BE process maps and oversee CRM configurations to streamline operations.
• Support Agile Projects – Apply your business analytical expertise to deliver efficient, scalable solutions in an Agile framework.

What You Bring

• Strong experience in CRM business analysis, ideally within Blackbaud CRM.
• Proven ability to translate complex business needs into seamless CRM solutions.
• Excellent stakeholder engagement and collaboration skills.
• Methodical problem-solving mindset with a passion for continuous improvement.
• Agile project management experience and a technical eye for CRM configurations.

If you’re ready to take on exciting CRM initiatives and be part of a forward-thinking team, apply now and help shape the future of our CRM landscape!

Remuneration starting from $95K (full time equivalent) dependent on candidate experience. To be discussed further with Hiring Manager.

Applicants to this role should provide a cover letter outlining relevant key skills and experience and addressing the key selection criteria to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Sutji Muliadi
Contact Number: 03 8559 6791
Email: [email protected] using the subject line: CRM Business Analyst enquiry via EthicalJobs.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.