• Location: Melbourne | CBD
• Job type: Full time
• Salary: $114,830 - $125,735
• Occupation: Regulatory Governance and Compliance
• Reference: VG/1689473

The Office of the Victorian Information Commissioner is an independent regulator established to protect the information rights of Victorians through oversight of the state’s Freedom of Information (FOI), Privacy and Data Protection laws. Our goal is to embed in the Victorian public sector a culture that promotes fair public access to information while ensuring its proper use and protection. We aim to build community trust in government’s handling of information. Our atmosphere is energetic, driven and collaborative. If you have a strong commitment to integrity and want to help shape the future of information rights in Victoria, we would like to hear from you.

The Manager, Complaints and Professional Standards is an integral senior member of OVIC's Public Access Branch. OVIC's Public Access Branch is responsible for the FOI review, complaint and professional standards functions, and comprises three teams:

• the Registry and Case Support team;
• the Complaints and Professional Standards team; and
• the Reviews and Informal Resolution team.

Reporting to the Assistant Commissioner, Public Access Operations and Compliance, the Manager, Complaints and Professional Standards is responsible for leading and managing the Complaints and Professional Standards team to ensure complaints and professional standards engagements, and any other relevant matters arising from the FOI Act, are dealt with in an efficient and timely manner.

With the ability to manage a team and drive performance, the Manager, Complaints and Professional Standards cultivates productive working relationships and exemplifies personal drive and integrity. The role involves handling complex complaints and negotiating outcomes using dispute resolution strategies.

The successful candidate will be an experienced team leader with complaint handling or dispute resolution experience, who can confidently interpret, apply, and explain FOI law and policy.

Please visit OVIC's website (www.ovic.vic.gov.au) for important information on:

• OVIC's functions and responsibilities
• Our Organisational values and strategic plan
• Annual Reports
• FOI, Data Protection and Information Security publications
• Privacy - how we use your information

How to apply:

Applications including a current CV and a completed Application Form addressing the three selection criteria questions are to be submitted online by selecting the ‘Apply Now' button.

A position description is attached.

Other relevant information:

A comprehensive position description is attached. For further information regarding the Office of the Victorian Information Commissioner (OVIC), please visit our website at www.ovic.vic.gov.au

For any additional enquiries regarding the position please phone the contact on the position description. If you experience difficulties in applying online, please contact HR Shared Services on 1800 039 411.

OVIC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such OVIC offers Reasonable Adjustments for applicants with disabilities on request.

Employment of successful candidates will be subject to a National Police Check and may be subject to security checks.

OVIC is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.