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Experience Coordinator

Orange Sky Australia

About Orange Sky

At Orange sky we are on a mission to Positively Connect Communities and we do this by providing the world's-first free mobile laundry and shower service to people experiencing homelessness. We offer a platform for everyday Australians to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

The Role

In your Volunteer Experience Coordinator functional capacity, you are expected to work primarily in the Operations Support stream which sits within the Operations Team. The focus of this role is to oversee the volunteer lifecycle, ensuring a positive volunteer experience from onboarding to exiting. You will support in designing lifecycle management programs and activities which are both efficient and effective in providing a world class volunteering experience. In one sentence-we are looking for you to create a ‘wow’ factor in every part of our volunteering program. You will ensure proactive initiatives are in place for volunteer attraction, retention and development, whilst engaging more broadly across the operations department and interfacing with other Orange Sky Australia (OS) departments.

In addition, you will contribute to representing OS more broadly in the community and delivering service continuity to regions across Australia in a Service Support capacity.

In particular you will be responsible for:

  • Contributing to the safety and compliance of our community
  • Working collaboratively with all OS departments, collecting/interpreting data to deliver services and contribute to general operational reports
  • Working in an on call weekend Service Support capacity to address service delivery needs across Australia
  • End to end design of the volunteer lifecycle, developing volunteer retention and recognitions programs that drive a strong shift culture
  • Identifying and dreaming up solutions to pain points to ensure a positive volunteering experience
  • Thinking outside the box to create ‘wow’ moments at key points in the volunteering journey.
  • Develop volunteer retention & recognition programs in conjunction with other operations team members and volunteer leaders.
  • Develop resources to support the Operations team manage volunteer human resource matters (e.g. exiting, performance management) in conjunction with OS subject matter experts and other departments (i.e. People and Engagement)
  • Ensure volunteer documents and resources equip volunteers to effectively fulfil their roles
  • Work collaboratively to deliver the volunteer training & development program
  • Collaborating with the Marketing, Fundraising and Partnerships teams to develop and deliver volunteer facing campaigns and communications
  • Develop, plan and lead the delivery of new and existing projects aligned with the volunteer strategy

Convinced this is the role for you? Tick some boxes!

The applicant ideally has experience in a similar role within a fast-paced organisation, ideally within the not-for-profit sector and working with a large volunteer base.

Additionally, the ideal applicant has:

  • 3+ years experience in a customer experience/customer service or volunteer engagement role
  • An understanding and passion for customer experience
  • A genuine passion for the work of Orange Sky and issues of homelessness and isolation
  • Exceptional communication and presentation skills
  • Relevant tertiary qualifications, or equivalent experience
  • Excellent time management skills and the ability to manage complex and competing demands and meet deadlines
  • Experience with project management across platforms such as Asana is desired but not essential.
  • Experience building surveys, analysing data and developing actionable insights will be highly regarded.
  • Ability to work both independently, and within a team
  • A proactive attitude


At Orange Sky, we want every person to be "Better for Being Orange", that is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission. And as part of the Orange Sky team, you are no exception. You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

  • Attractive and fair remuneration package based on industry benchmarking;
  • Attractive salary packaging options - up to $15,900 tax free per year;
  • Flexible approach to work;
  • Development thought the Orange Sky My Career Pathway
  • Professional development fund (both formal and informal learning opportunities);
  • Recognition program that includes a paid-out reward scheme and gifted leave;
  • Additional leave including Orange Sky public holiday and gifted leave for high performance;
  • Wellness initiatives and an Employee Assistance Program;
  • Dog friendly offices - bring your (furry) best mate with you to work.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Still keen?

Please apply via the Apply Now link.

For more information please read the position description here or contact Emma at [email protected], using the subject line: Experience Coordinator enquiry via EthicalJobs.

How to apply

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