The role of a Community Visitor is to visit and make inquiries into the standard and adequacy of services being provided to vulnerable persons in accordance with functions outlined in the Public Guardian Act 2014 and the policies and procedures of the Office of the Public Guardian.

For more detailed information about OPG, Community Visiting and Advocacy (CVA) and CVs, please refer to the attached Applicant Information Package and the OPG website.

Key Responsibilities

• Conduct regular visits and make robust and probative inquiries into the standard and adequacy of services being provided to vulnerable persons (children, young people and adults) at visitable locations in accordance with functions outlined in the Public Guardian Act 2014 and the policies and procedures of the Office of the Public Guardian.
• Considering adequacy of information given to children, young people, and adults about their rights at a visitable location.
• Identifying issues of concern for vulnerable persons that are observed in the role of the CV and advocating for resolution to improve outcomes.
• Advocate for and support vulnerable persons to make complaints about services or service delivery.
• Gaining understanding of relevant legislative and regulatory frameworks which establish standards of service delivery to individuals at visitable locations.
• Interpersonal and communication skills including report writing and dispute resolution, and sound information technology literacy and skills.
• Sharing information with others in compliance with confidentiality, information exchange and privacy provisions.
• Maintaining accurate, timely records appropriately to ensure compliance with financial management, record keeping and reporting requirements and to meet corporate governance standards.
• Attend and actively participate in all relevant training, team meetings, supervision sessions, and professional development opportunities afforded by the Office of the Public Guardian.

This position may require travel to remote areas west of Toowoomba for up to 5 days at a time. It is a requirement for the successful applicant to be willing to undertake travel and stay overnight away from their home.

Applicants are encouraged to read the Applicant Information Package as it contains information to assist with understanding the recruitment and selection process, and how to prepare your application, and information about the role of a Community Visitor with the Office of the Public Guardian.

A position description is attached.