About the Organisation

121 Care T/A Guardien Group, is a not for profit organisation that provides in-home disability support, community access and supported accommodation to people with disabilities. We are an innovative organisation with person-centred choice and control at the heart of our beliefs.

About the role

Located in our head office on the Sunshine Coast, we are seeking an experienced Supported Accomodation Manager. The focus and purpose of this role is to supervise and implement the delivery of person-centred, client focused services in supported accommodation facilities and ensures the effective facilitation of services to clients. 

This is a full-time position.

Your responsibilities:

The Supported Accommodation Manager will:

• direct and oversee the intake of clients
• implement and monitor behaviour support plans
• record and document outcomes measurements
• calculate and monitor use of client funds
• monitor restrictive practices
• develop and renew service agreements, including costing services to ensure they fit within the funding available
• manage teams of frontline support workers 
• manage and coordinate support worker rosters
• undertake regular supported accommodation assessments, risk assessments, hazard reports and incident reports;
• engage in continuous quality improvement of systems and processes to ensure best practice support services, particularly in relation to NDIS standards

We are looking for someone who has previous strong experience in:

• being a highly resourceful team-player, comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, and efficient;
• demonstrating good judgment in a variety of situations and the ability to maintain a realistic balance among multiple priorities;
• developing and implementing continuous improvement systems and processes in client service delivery in accordance with NDIS standards;
• report writing, maintaining client records and service agreements, complaints and incident response and management;
• the delivery of SIL and NDIS standards, plans and funding which are critical to the provision of support to people with a disability within a supported accommodation facility;
• working with restrictive practices, behaviour support plans and outcomes management;
• rostering in accordance with the SCHADS Award;
• leading a team beyond supervising- displaying real leadership skills to support, engage and inspire staff.

Additionally, you will need:

• high level skills in MS Office and demonstrate the ability to learn new systems easily
• completion of NDIS Worker Orientation Module, 'Quality, Safety and You'
• the ability to occasionally travel to Brisbane and regional areas (involving some overnight stays) as required

Successful candidates will be required to hold and maintain a current yellow card (positive notice), first aid and CPR training.

The benefits of working at 121 Care:

• Attractive salary under SCHADS Award (level 5)
• Salary packaging that increases your take-home pay
• Ongoing training, support and career advancement opportunities
• A base office located within a short walk to the beautiful beaches of Maroochydore & Cotton Tree area!

Please find the position description here.