WHO ARE WE?

Impact Assessment is a curriculum-aligned, standardised assessment platform designed to help schools benchmark student progress, identify learning gaps, and support evidence-based teaching and learning. It provides high-quality assessments, cohort-benchmarked analysis, and actionable insights linked to curriculum resources, enabling teachers to adjust instruction effectively. The platform supports both ready-made and custom school-designed assessments, with flexible online and offline options and automated data handling. It is based on the UK’s SmartGrade platform, used by thousands of schools and school systems across England.

Impact Assessment launched in Australia in late 2025 in response to strong interest from the education sector. Since launch Impact Assessment already has over 60 schools actively using its platform, including 2 school systems with a strong pipeline of over 400 contacts. It was established by Ochre Education, a national Australian not-for-profit dedicated to improving educational outcomes by supporting teachers with high-quality, evidence-informed curriculum resources and professional learning. Over the past four years, Ochre has worked with more than 500 expert teachers to develop thousands of lessons and resources, now accessed by 90% of Australian schools.

Impact Assessment is one of two social enterprises owned by Ochre Education, alongside TeachWell, a professional learning organisation supporting the implementation of high-impact teaching practices. Revenue from these ventures helps fund Ochre’s mission to provide free, high-quality curriculum resources to teachers across Australia.

HOW WILL I HELP?

• Support the high-quality execution of Impact Assessment: developing in-depth knowledge of the platform and product offer, ensuring the product is working effectively, identifying and prioritising product enhancements and maintaining relationships with technical partners. Build strong relationships with schools, supporting their understanding of product features and onboarding them.
• Flexible remote working (opportunities for in-office collaboration)

Given Impact Assessment's start-up nature, the role is dynamic and expected to evolve. You will need to be adaptable and wiling to take on broader responsibilities in a fast-paced environment.

Product support

• Work with the Product Lead to identify and address technical issues as they arise
• Liaise with SmartGrade, the product development team, to resolve technical fixes
• Provide technical support for product set-up and development, including back-end configuration and deploying changes to IA-managed features (eg. Teacher Guidance, Curriculum Pages and Website)
• Support and contribute to the product development roadmap

Customer support

• Support the technical onboarding and configuration of schools and systems
• Provide initial troubleshooting support to customers, from diagnosis through to back-end problem solving
• Upskill Customer Service team members to manage first-line support and triaging

Operational excellence

• Help the team make effective use of systems, including HubSpot and Slack to manage data and workflows
• Work collaboratively to drive innovation and continuous improvement across operational functions

WHAT'S IN IT FOR ME?

We're offering the opportunity to:

• Be part of a mission-driven not-for-profit organisation, taking direct action towards educational equity.
• Significant opportunities for growth and development
• Work closely alongside talented, passionate and fun colleagues
• Flexible working hours and the ability to work 100% from a flexible location
• 1 year contract in the first instance, with likelihood of extension

This job is advertised as a part-time role, however applications for full-time hours will be considered. Please indicate any requirements or requests in your cover letter.

Fully flexible, remote working (occasional travel). Opportunities for in-office collaboration.

WHAT DO I NEED TO BE SUCCESSFUL?

• Strong alignment with Impact Assessment's mission to improve educational equity, with at least 3-5 years’ proven experience in client services, education, or the non-profit sector
• Strategic and analytical thinker with the ability to manage and prioritise competing demands while maintaining strategic focus and driving results
• Technical problem solving skills, with proven experience working with technical products or offerings, and managing projects with third-party developers, ensuring they are managed on time and within budget
• Highly organised and adaptable with strong communication skills, the ability to manage competing priorities, and a proactive, growth-oriented mindset.

Applications

If this sounds like a great fit for you, please submit your application via the "Apply Now" link below.

A position description is attached. Please note that shortlisting will occur on a rolling basis so we strongly encourage you to apply before the closing date.

We recognise the importance of balance and flexibility and understand that a one-size-fits-all approach does not work for most. We’d be delighted to welcome applicants from a variety of situations, including parents returning to the workforce.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates. If you require accessibility assistance at any stage of the process, please let us know. Ochre Education is a Child Safe Organisation. This includes mandatory screening processes for all successful candidates, including: Valid Working with Children Check (or equivalent); Satisfactory criminal record check.

A position description is attached.