NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in a Colostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure.

We are a non-Government, self-help organisation, tasked with distributing stoma and related products on behalf of the Department of Health.

As a registered charity our primary focus is to support our members by:

• Supplying our members with essential products to manage their stoma.
• Raising the standard of care and wellbeing for all ostomates.
• Providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days.
• Funding a free clinic for members with our Stoma Nurse.
• Representing ostomates and advocating on their behalf to the government, both federal and state.
• Additional assistance to members as required.

Reporting line: Deputy Manager and General Manager

Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049

Duties include:

• Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties.
• Processing customer orders using dedicated software.
• Liaising with suppliers and members as required re availability of goods.
• Processing member payments and following up with members re: outstanding payments.
• Assisting in other duties, including assisting in the warehouse as required.
• Maintaining the office environment including keeping the area clean and tidy at all times.

Prerequisites

• Excellent Communication skills.
• Good computer literacy.
• Proficiency using MS office suite inc outlook, word and excel.
• Excellent attention to detail.
• Ability to work well in a team.
• Ability to work with minimal supervision.
• Quick learner.
• Ability to prioritise tasks while working to competing deadlines.
• Reliable and punctual with a strong work ethic.
• Compulsory successful police check.

Benefits

• Great team environment.
• Salary Packaging available.
• Training & professional development opportunities provided.

Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience.