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Team Leader - Mount Isa

North Queensland Domestic Violence Resource Service

Exciting news! We've be awarded a new 5-year contract to lead specialist domestic and family violence services in the Mount Isa community. Now, we're on the hunt for a dynamic and creative leader to spearhead the service, shape a new team, and drive service delivery to make tangible, impactful change in our local community.

Join us in Making a Difference!

Passionate about transforming lives and creating positive change? Your opportunity is here! Our well-established charity seeks dedicated individuals for our mission in delivering high-quality domestic and family violence services in Mount Isa and Townsville.

For 30 years, we've been at the forefront of supporting communities with evidence-based, trauma-informed practices and reflective practice frameworks. We care deeply for the communities we work with and the rights and safety of victim survivors.

We strongly uphold our values when working with client, stakeholders and each other, our values are: Integrity, Compassion, Advocacy, Innovation and Collaboration. We invest in professional development and provide a supportive culture because we recognise and value our staff working in this sector.

As an expanding service, this really is an exciting time to take up a leadership role that will shape the future of service delivery and truly make a difference in our local communities.

Join us in Leading Change: Inspire, Empower, Transform!

Are you ready for an incredible opportunity to spearhead a dynamic team of specialist Domestic and Family Violence (DFV) professionals in Mount Isa? This role isn't just a job; it's a chance to make a lasting impact on the lives of those in our community.

As the visionary Team Leader, you will be at the forefront of coordinating a range of crucial services, including crisis support, advocacy, counselling, court support, and men's behaviour change programs. Your leadership will be the driving force behind the delivery of these services in the Mount Isa region, ensuring they uphold the organisation’s contemporary practice frameworks and policies.

Embrace the challenge of meeting regulatory, legislative, and contractual obligations with contemporary and efficient support to our clients. This isn't your average leadership role – you will be the leader of a team, providing guidance and support to achieve organisational objectives.

Nurture a culture where excellence, continuous improvement, skills development, innovation, and, most importantly, the well-being of our clients are the top priorities. To add to the opportunity and as part of our commitment to fostering healthy partnerships, you will lead a new team of specialist DFV staff in Mount Isa, working collaboratively with 54reasons and other key local services.

As a key player in our Leadership Team, you will contribute specialist expertise to drive practice advancements and facilitate informed change through your influential leadership style. Represent our organisation with pride and professionalism, both within the service system and throughout the community, fostering a place-based integrated response to support victim survivors.

Join us in a full-time position with a 5-year contract until September 30, 2028, located in the vibrant community of Mount Isa. Work alongside a highly skilled, fun, and collaborative team that thrives on making a real difference.

Are you ready to be a catalyst for positive change? Apply now and be part of something extraordinary!

Salary and Benefits

  • SCHADS Level 6.1 ($51.90 p/h), full time (38 hours per week),
  • Relocation package subject to negotiation
  • Salary Sacrifice options up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit where applicable).
  • Christmas leave granted in addition to 4 weeks annual leave.
  • 17.5% annual leave loading
  • Optional RDO each month
  • Monday to Friday working pattern with only occasional out of hours work.
  • Flexible working hours.
  • A supportive induction process and in-house training
  • Laptop and smartphone package
  • Regular external professional supervision.
  • Employee Assistance Program.
  • Annual flu injections.
  • Supportive work environment with a commitment to staff wellbeing and professional development and generous training opportunities.

About you

If you're mission-driven and ready to be a catalyst for change, join us on this exciting journey. The successful candidate will be future focused, accountable, and able to create a positive culture, lifting others up with an energetic, compassionate, inspiring, and engaging manner.

The successful candidate will be able to demonstrate they are able to meet the following Key Selection Criteria:

  • Tertiary qualification in social work, psychology, social science, or human services (other disciplines will be considered) and 3 years’ experience working in the human services sector.
  • Demonstrated effective leadership skills and experience running a team and line managing and supervising staff, providing direction and specialist practice advise.
  • Experience and comprehensive knowledge of domestic and family violence, including the principles of trauma-informed practice, crisis intervention and counselling, application of appropriate risk assessment and response and an understanding of high-risk indicators and protective factors.
  • Possesses a sophisticated understanding of the complexities of safety planning and can take a pragmatic yet supportive approach that ensures systems, resourcing, and support as needed.
  • Thorough understanding and experience working with, and mentoring others in current legislation (Domestic and Family Violence Act 2012, Child Protection Act 1999), Common Risk Assessment Framework and DFV Information Sharing Guidelines.
  • Accomplished and able to adapt and tailor approaches to ensure genuine cultural capability for self and staff to meet the context and experience of First Nations peoples.
  • Advanced capability in complex decision-making, balancing safety, best practice, resource limitations and desired outcomes.
  • Demonstrated ability to exercise initiative to maintain and further develop collaboration across different teams and with other organisations and government departments to improve service responses.
  • Advanced communication skills with the ability to provide high quality verbal information and produce accurate and timely written documents including case management plans, reports, and statistical data.
  • Highly organised, able to plan, prioritise, be flexible, and manage competing tasks, with a positive, can-do, and resourceful approach.
  • Emotionally intelligent and aware with a keen sense of critical self-reflection, able to keep a sense of perspective about the stories heard and remain connected as part of a resilient approach.
  • Value alignment with the organisation and an understanding of the gendered analysis of domestic and family violence and a commitment to the vison for the service.


  • Highly competent with technology e.g., Microsoft suite of programs, and the ability to work within various databases.
  • Current QLD C Class Driver’s License which must remain current during the term of employment.
  • Working with Children Check (Blue Card) which must remain current during the term of employment.
  • Australia: National Police Check Clearance – at organisation expense.

How to apply

Please click 'Apply Now' and submit the following -

  • Cover letter addressing each of the Key Selection Criteria
  • Resume and 2 professional references (one must be your current or most recent manager)
  • Proof of education, qualifications/or experience

Applications that do not address each Key Selection Criteria or are received after the closing date will not be considered for interview.

Under section 25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be female so applications from female candidates are encouraged. Aboriginal and Torres Strait Islander People are always encouraged to apply.

How to apply

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