About the role

• Permanent, Full Time and Part Time (min 0.8 FTE) positions available
• Thomastown and Heidelberg Locations.
• Remuneration - Level 3 SCHCDS Award: Between $66,128 - $70,753 per annum (pro rata) including super, plus salary packaging up to $15k tax free pay per FBT year

Due to an increase in our customer base and an increase in demand for Me Well services we are currently hiring across the North Eastern Melbourne Area (NEMA).

As a Support Coordinator with Me Well your mission will be to empower and support people in the community living with mental illness and to assist customers in getting the most out of life.

Customers will already have been setup with a funded NDIS package, it will be your job to interpret the package and work with the customers to develop a plan to progress them towards their life goals. With no two customers or plans being the same, this is a role with lots of variety. In the morning you might be out meeting with a customer to discuss their progress, in the afternoon you are on the phone to a psychologist making sure they are getting the help they need.

Taking a holistic approach to working with customers means you will be interacting daily with formal supports (community/health providers), informal supports (friends/family members) as well as the customer directly. In addition to your role as coach and advocate you will also be tracking budgets, writing progress reports, liaising with the NDIA and making sure everything is running to plan.

Requirements

As a Support Coordinator, your excellent people skills coupled with your ability to coordinate and manage competing priorities will ensure your success in this role.

Your kindness, patience and persistence along with your calm resilience will help you overcome the obstacles of day to day support coordination and stay cool under pressure. Taking a coaching approach to all your interactions you understand that helping people to help themselves is an important part of empowering customers.

You will be the kind of person that can get a little creative and come up with innovative ways to help customers on their path to recovery. In addition to the people side of the role you will also have excellent administration skills, strong computer literacy, report writing and financial management abilities.

Ideally you will bring experience and/or qualifications in mental health work or social welfare.

You will also need:

• A current police check (within last 6 months) – Please refer to the position description
• Employee Working with Children Check
• Valid VIC driver’s licence
• Willingness to participate in the DWES screening process
• Access to a roadworthy and insured vehicle
• Australian Working Rights

About Me Well

At Me Well, we're specialists in supporting better mental health and wellbeing. We believe that everyone can pursue a meaningful life based on their own strengths, values and goals.

What separates us is our experience providing specialist mental health services and our passion for supporting you to work towards your personal recovery goals. As a division of Neami National, we draw on 30 years’ of experience as one of Australia’s largest and most innovative mental health providers.

Our support services are underpinned by values of authenticity, quality, responsiveness, kindness and hope. The Me Well team embody these values and are passionate about supporting you to make positive changes to your health and wellbeing.

As a Not-For-Profit you will be working for an organisation that values people from all walks of life with rich and varied skills from all sectors and professional backgrounds.