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Service Manager

Neami National

We support individuals living with mental health challenges to achieve outcomes they value.

Position details

  • Full Time, Permanent Position
  • Classification: SCHADS Level 6 with a salary range of $102,653 - $107,178 per annum + Superannuation
  • Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
  • Location: Darwin, NT

About Neami National

"We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 38,000 people living with mental health challenges across Australia and offer more than 70 services, over 45 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention."

About your new role

The Healing and Recovery Service is an aftercare program delivered in partnership with Danila Dilba Health Service and will be co-located in Coconut Grove. The service provides healing and recovery for people (and their families) following a suicide attempt or experiences of distress and/or suicidal crisis. The service is non-clinical and provides psychosocial support and care coordination to people aged 15 years and over in the Greater Darwin area.

The Service Manager provides service delivery leadership, program management and people support for the Darwin Healing and Recovery Service. The Service Manager is responsible for managing staff, ensuring effective and timely service delivery, evaluating and reporting. The Service Manager also manages resourcing for the program and contract, regulatory and organisational compliance. The Service Manager will bring strong relational and stakeholder management skills to and motivate quality relationships and performance within Neami and with Danila Dilba Health Service Recovery and Healing team.

The Service Manager provides guidance, service coordination, planning, implementation and problem solving support to the Healing and Recovery Team to ensure program operations and practices, are consistent with the over-arching service delivery model principles the service model.

What you will bring to the role

  • Formal tertiary qualification in Human Services and or a related field and/or Cert IV qualification (e.g. Cert IV Mental Health) and/or relevant experience
  • Experience and understanding of working with people experiencing distress, with mental health challenges, suicidality and/or deliberate self-harm
  • Sound understanding of the personal, family, and social factors associated with suicidal ideation and attempts
  • Demonstrated interest/and or experience working with cultural and community groups known to be at higher risk of suicide (e.g. males, Aboriginal and Torres Strait Islander peoples. LGBTQIA+ community, people who identify as CALD, youth)
  • Experience in supervising, coaching, and mentoring staff
  • Demonstrated ability to work autonomously with minimal supervision and to respond to complex or competing tasks in a timely way

What will Neamioffer in return?

  • Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness Leave
  • Professional development through regular practice development sessions and coaching with your supervisor
  • Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
  • Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
  • Flexible work arrangements are available for maintaining your work-life balance

What the role requires

  • National Criminal History Check (police check) - disclosable outcomes considered
  • Current Working with Children Check - required before commencement of work
  • Current Australian drivers licence and access to a car
  • Australian working rights

How to Apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon).

To apply for this position, please:

  • Click the 'Apply Now' button where you will need to create a username and password.
  • Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Chloe Loveday, Senior Manager Operations - Safety & Homelessness - 0408806380 / [email protected] using the subject line: Service Manager enquiry via EthicalJobs.

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

  • We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
  • We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

How to apply

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