For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

• Full Time, Maximum Term Contract until 15 October 2024 (Project Work)
• Classification: SCHADS Level 2 with a salary range of $66,077 - $72,124 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Head office, Preston, VIC, however remote or hybrid working arrangements will be considered

About Neami National

"We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 38,000 people living with mental health challenges across Australia and offer more than 70 services, over 45 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention."

About your new role

The Junior IT Support Officer will provide training and service desk support to Neami service locations spread across Australia. The team works in a Microsoft 365 environment. Support and training is provided remotely using a combination of phone, email, and the extensive use of remote desktop tools. The work is varied and is often busy and requires a flexible approach. The role will primarily involve training, project work and administrative tasks.

What you will bring to the role

• Good knowledge of the Microsoft 365 Apps and Services.
• Experience in end user technical/orientation training.
• Respect for non-technical users
• Personal drive to take ownership of technical issues and work on providing a result, even if the issue might be deemed mundane.
• Problem-solving skills, including information collection, analysis, solution development, and evaluation

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness Leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Australian working rights

How to Apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon).

To apply for this position, please:

• Click the 'Apply Now' button where you will need to create a username and password.
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Megha Sinha, Manager - IT Customer Service - [email protected] using the subject line: Junior IT Support Officer - Preston enquiry via EthicalJobs.

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.