• Full Time, Permanent
• Corporate Support Services Level 5 $97,059 - $99,195 per annum + Salary Packaging
• Hours: Monday-Friday 8:30am-5pm
• Location of Position is Flexible (applicants in all states and territories are welcome to apply)

“Full citizenship for all people living with mental health issues in Australian society”

The Position

As the Incident Management Coordinator, you will be responsible for coordinating the consumer incidents portfolio and will be the subject matter expert for Incident Management reporting across the organisation. The role is responsible for providing expert advice, and guidance on incident management principles and maintaining quality processes to support the provision of accurate data across the organisation related to incident management.

The Incident Management Coordinator works in partnership with the Quality and Consumer Experience team and National Lead – Quality and Consumer Experience to ensure incident management practices across the organisation are consistent and accurate in line with organisational requirements.

In this role you will

• Be the subject matter expert for incident management reporting across the organisation
• Coordinate, review and analyse consumer incident data and develop quarterly reports for the national leadership team and Board
• Provide service delivery staff with education, training and support around consumer incident management
• Maintain accurate and up to date consumer incident management information on the Neami Intranet
• Manage and implement continuous improvement initiatives related to incident management reporting and our data management system, RiskMan

Incentives Include

• Diverse and inclusive organisation
• Regular Practice Development sessions and coaching with your supervisor
• Salary Packaging providing tax benefits available for living and entertainment expenses

Neami offers a flexible, diverse & inclusive workforce. We’re focused on embracing change and celebrating & nurturing our people.

Mandatory Requirements

• Neami National will require, as part of our condition of employment, that all candidates applying for any position must be fully vaccinated for COVID-19 (or have received two doses of an approved COVID-19 vaccine and have a scheduled appointment to receive their third dose)
• Candidates will be required to provide appropriate evidence of COVID-19 vaccination to Neami National
• Police check (refer to PD) – disclosable outcomes considered

How to apply

The terms and conditions of the role are listed in the position description. Applications should include a CV and a cover letter explaining your interest in the position and working at Neami National.

If you have any further questions not addressed in the advertising words or position description, please contact Jane Halteh - National Lead- Quality & Consumer Experience at [email protected] using the subject line: Incident Management Coordinator - Quality & Consumer Experience Team - Flexible Location enquiry via EthicalJobs or on 0457 135 315.

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds.

A position description is attached.