“We support individuals living with mental health challenges to achieve outcomes they value.”

About the Role

• Casual role available, located within the Connect to Wellbeing team in Cairns, Townsville or Mackay
• Consumer Service Delivery Level 2 $36.04 - $38.64 per hour + casual 25% loading

• Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year

About Neami National

Connect to Wellbeing are Neami National services located in Cairns, Townsville and Mackay. Following a ‘no wrong door’ approach, Connect to Wellbeing provides a single point of entry to psychological services.

Offering intake, assessment, triage and referrals, Connect to Wellbeing connects people with the right service at the right time. The centralised intake service is accessible online, via phone or email.

Connect to Wellbeing is a Neami National service supported by funding from the Australian Government under the PHN Program.
Through strong clinical and community connections, Connect to Wellbeing works to ensure that the right service is available at the right time. GPs and primary health teams will be provided with updates as referrals are actioned and received by service providers.

Based on the stepped care model of mental health support, Connect to Wellbeing focuses on integration of the health care system and facilitates people moving easily between programs as their support needs change over time.

The staff team at each Intake, Assessment and Triage Service will consist of a Service Manager/Clinical Service Manager, a Clinical Lead and Triage Mental Health Clinicians as well as Intake workers. The three teams will be overseen by the Regional Manager, North Queensland.

About your new role

The CRSW - Intake worker will provide the intake function; receiving initial referrals, undertaking eligibility screening and referring to the Mental Health Clinical Support Coordination Team. This position is not required to be clinical. CRSW - Intake workers will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and development.

What will Neami offer in return?

• Professional development through regular Practice Development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family

What you will bring to the role?

• Knowledge of local community services that are relevant to supporting Mental Health
• Uphold ethical behaviour, consistent with the values of honesty, fairness, responsibility and hope
• Demonstrate integrity, credibility and foster open communication
• Positively listens and consults with others to proactively address conflict
• Demonstrates an interest and understanding of others and relates well to people at all levels
• Demonstrates self-awareness and ability to reflect and handle feedback well and learn from it
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in a diplomatic manner
• Ability to work productively in a fast paced, changing and agile environment
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations
• Ability to adapt communication style to meet the needs of a diverse range of people, and identifies changing needs within a group

Desirable:

• Certificate IV in Mental health

What the role requires:

• National Criminal History Check (Police check) – disclosable outcomes considered
• Current Working with Children Check required before commencement of work
• Current Drivers licence
• Australian Working Rights

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Michelle Ramm, Clinical Services Manager – Connect to Wellbeing, email: [email protected] using the subject line: Community Rehabilitation and Support Worker - Connect to Wellbeing - Townsville enquiry via EthicalJobs. Mobile: 0448 257 671.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

A position description is attached.