National Seniors Australia is the leading not-for-profit organisation, providing a voice for older Australians. To fund our advocacy activities, we engage with the sale of handpicked commercial services. We are currently seeking a full-time Contact Centre Insurance Consultant to join our Brisbane team.

When you become a member of our insurance contact centre team you will join a dynamic team with a focus on customer service.

On a day-to-day basis you will:

• Quote & sell a range of insurance products to new & existing customers
• Manage administration processes that support the sales & servicing of policies
• Identify & advise of other benefits that National Seniors offers
• Maintain & update our Customer Relationship Management System to support our service and Marketing activities
• Comply with excellence-based phone standards process
• Participate in insurance training programs as directed

We are seeking someone with:

• Aptitude to learn
• Strong attention to detail
• Desire to excel and provide exceptional service
• A team player

Highly desirable will be if you have:

• Three years’ experience in an Insurance Call Centre environment:
• Accredited training for general insurance
• Strong knowledge on all types of insurance

In house training will be provided to meet the legislative requirements of the insurance industry.

What we offer you

• Competitive salary and incentive program
• Flexible working arrangements including hybrid work from home arrangements after probation
• Your birthday off
• Central CBD location near public transport
• Positive work environment with super supportive team