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ICT Applications Support Officer

Community Legal Centres Australia
  • 12 months contract
  • Full time role but part time will be considered
  • $74,704-$92,722 p.a (pro-rata) plus superannuation
  • Access to salary sacrificing arrangement

Community Legal Centres Australia (CLCA) is the national peak organisation representing more than 160 community legal services in Australia. Community legal services provide high-quality, free legal and related services to people and communities experiencing financial hardship or other barriers – such as violence, intersectional disadvantage, and discrimination. We help people and communities overcome the barriers they face and improve access to justice.

The national peak provides critical services to community legal centres (CLCs) in our network, including in relation to information, communications, and data technology (ICDT). The centrepiece of this work is currently the CLASS database, a custom-built client management system (CMS) used by more than 140 organisations in our membership to record legal support client data and report on service delivery to government funders and others.

CLASS is ageing and will need to be replaced. CLCA is leading a change process that will see centres purchase their own commercial CMS tool which will deliver data to a national data repository, to be owned and managed by CLCA. CLCA will draw reports to governments (on behalf of centres) from our national data repository. The national peak will be responsible for developing and maintaining the national data set, a comprehensive record of the sector’s delivery of services to clients. We will support centres to engage in this change process, and work with the Commonwealth and State Governments, and other stakeholders, to ensure a successful transition to this new mode of operation.

This role will focus on continued operation of CLASS, while also helping the organisation implement its digital vision for the future. It will require experience with ICT delivery, and a commitment to quality customer service, and strong stakeholder management skills.

Please read the attached job description.

For any questions please email [email protected], using the subject line: ICT Applications Support Officer enquiry via EthicalJobs. 

More details can be found at our careers page. To submit your application, click Apply Now.

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