At MyLife Housing we look for people who understand that there is no place like home. We value people who want to help people with a disability to move to their own place and find greater independence and privacy while maintaining proximity to family, friends, and services. Who understands the importance of a home as a place where we find comfort, solace, joy, and love. Home is where we feel safe and supported.

Our vision is to provide each and every person with a disability, with a fresh, fit for purpose home within a community they can belong to. A home they are proud to live in, where they can interact with neighbours, entertain family and friends and be close to transport and shops.

The Tenancy & Asset Manager plays a key role in providing a home that they are proud to live in by leading all aspects of tenancy to ensure high levels of participant satisfaction and ensuring their property is well maintained.

Responsibilities include:

Tenancy Management

• Preparation of Letters of Offers for tenancy
• Management of initial lease signing and SDA agreements with the participants.
• Lease renewals, rent reviews and rent arrears management.

Property Management

• End-to-end management of the properties in the MyLife Housing portfolio.
• Managing the incoming and outgoing inspection reports and Home Risk assessments for each property.
• Ongoing routine property inspections.
• Management of repairs, maintenance, and any defect issues.
• Managing Asset registers and preventative maintenance schedules.

Resident Relations

• Co-ordinate with NDIS participants and where required their families, Support Coordinators, Occupational Therapists, and Allied Health Professionals to manage visits for inspections and by tradespeople.
• Follow up and communicate to the participants on the progress of repairs and maintenance issues through to resolution.
• Implementing and conducting resident satisfaction surveys

Fostering a Positive Maintenance Network

• Foster and maintain strong relationships with building managers, tradespeople, third party property managers to resolve property management issues in the shortest timeframe.
• Represent MyLife Housing on the strata committees where its properties are located.

Capabilities and Experience:

With a desire to work collaboratively in a small dynamic organisation, you are autonomous and pro-active, with a can-do attitude. You have a calm and friendly approach that enables you to nimble under pressure to achieve results. Your areas of knowledge and expertise that matter for this role:

• Problem solving and negotiation skills with the ability to foster positive relationships with a range of people of diverse backgrounds.
• A demonstrated understanding of property management, that is comfortable executing on policies, procedures, agreements, and registers. An understanding of the NDIS is a bonus.
• High degree of drive, initiative, motivation, with the ability to deal with multiple and often conflicting priorities between various parties.
• A working knowledge of CRM systems and Microsoft Office suite.
• Experience with the deployment of property management software to assist MyLife Housing in choosing the right platform.
• A current NSW Drivers Licence and a willingness to travel to the MyLife SDA sites currently situated across Sydney and the Illawarra region.
• Acquire and ensure all relevant NDIS screening checks, including Working with Children, NDIS Workers Screening Clearance or Police checks are maintained and kept up to date.

Reporting Line

Chief Executive Officer

Location

The location of work is flexible with work from home options and will require time spent at the office and at MyLife SDA sites.

next steps

For any other queries please contact [email protected], using the subject line: Tenancy & Asset Manager enquiry via EthicalJobs.

To submit your application, click Apply Now.