ABOUT THE ROLE

MyCareSpace is growing, innovative and exciting organisation in the disability space, using commercial service to deliver social outcomes.

With a team of motivated, inclusive and outgoing individuals we strive to connect people living with a disability with NDIS disability providers in their local area.

In turn, MyCareSpace helps NDIS disability providers build their industry reach by marketing their services to people looking for disability supports. Providers subscribe to MyCareSpace in order to take advantage of this marketing service.

The growing Provider Engagement Team plays a very vital role in managing the NDIS Providers who want to know more about MyCareSpace and helping them sign up and join the MyCareSpace platform.

DUTIES AND RESPONSIBILITIES

• Speaking with NDIS providers and sharing information about the MyCareSpace subscription options. Sending proposals.
• Signing on new providers and creating listings for them on the platform using ZOHO CRM and our custom website
• Performing ‘onboarding’ phone calls where you will speak with providers, making sure they know how to manage their MyCareSpace listing
• Using our Help desk to answer provider queries about their listing and subscription
• Answering phone enquires/support requests
• Following up on failed payments, contacting providers where necessary
• Reporting provider data to MyCareSpace management
• Working closely with the MyCareSpace Connections team so they get to know the Provider options available to families
• Keeping up to date with NDIS Quality and Safeguards updates and informing MyCareSpace Providers via bi-weekly EDMS

THIS ROLE WILL SUIT SOMEONE WHO:

• Has strong verbal communication skills
• Is organised and has strong admin skills
• Is comfortable speaking with people on the phone and has conflict resolution skills
• Is happy to work on a number of different tasks
• Is comfortable working at a fast pace with time pressure and lots of laughter
• Previous customer service experience would be preferred
• Is self-motivated and organised and happy to work both independently and within a team
• Has a disability or lived disability experience (preference given)
• Has knowledge of the NDIS (not essential but very helpful)

SKILLS NEEDED

Being comfortable working within online platforms and software. The following would be helpful:

• Zoho CRM
• Excel/Word/PDF
• Mailchimp
• Drupal/Wordpress

Training will be provided.

Knowledge about the NDIS is not critical but would be useful.

People skills a must.

WHAT WE CAN OFFER

• A supportive, inclusive and engaging working environment where you are appreciated by your colleagues - in short, a team of awesome people to work with
• Flexible working arrangements including working from home opportunities or home + office
• Office includes Buddy the cavoodle dog who joins us
• Leave entitlements

HOURS:

This role can part time to start, with the view to move to full time within three months. It can be performed as a combination of at home and at the office.

MyCareSpace is based in Edgecliff Sydney and would be in-person for 2 days of the week and remotely the rest of the week. For the right candidate in another state, we may consider 5 days remote.