Are you interested in an opportunity to…

• Work for an employer that helps women and children from diverse backgrounds within our community.
• Be part of an inclusive and diverse workforce that places a high value on cultural capability.
• Be rewarded for your efforts with great working conditions that offer salary packaging, flexible working arrangements, learning opportunities and professional development all within a safe and healthy work environment.
• Work for an employer that works in creating safe communities for women and children impacted by domestic, family and sexual violence

About IWSS

The Immigrant Women’s Support Service (IWSS) is a specialist service providing culturally sensitive and confidential advocacy, counselling and support to immigrant and refugee women and their children from culturally and linguistically diverse (CALD) backgrounds that are affected by domestic and/or sexual violence.

IWSS works from a feminist and rights/advocacy framework which values cultural diversity and recognises the disadvantages faced by women and children of CALD backgrounds that arise from the structural inequalities existing in society.

Due to the nature of the services provided including counselling and practical support to women who have experienced domestic violence and sexual assault, as well as supporting women to access women’s shelters, we have adopted Section 25 of the Anti-Discrimination Act 1991, which enables the employment of women only for this position on the basis of “genuine occupational requirements”.

Key duties and responsibilities

Business & Strategic Operations

• Support the CEO in the execution and monitoring of the strategic and business plans.
• Drive operational improvements to streamline processes and improve service delivery outcomes.
• Prepare risk assessments, performance reports, and planning documents for funding and governance bodies.
• Lead organisational budgeting and financial tracking activities in collaboration with the finance team.

Policy & Procedure Development

• Develop, implement, and review organisational policies and procedures aligned with legal, funding, and best practice standards.
• Ensure policies are culturally appropriate, accessible, and reflect trauma-informed practice.
• Maintain a policy register and schedule of regular reviews.
• Facilitate staff training on policy updates and implementation.

Systems and Technology (SharePoint Implementation)

• Lead the design and implementation of SharePoint as the organisation’s central collaboration and document management system.
• Maintain SharePoint structure, user access, and permissions to ensure integrity, confidentiality, and usability.
• Provide staff onboarding, user guides, and training to embed system adoption.
• Collaborate with IT support to ensure a seamless rollout and ongoing maintenance.

Compliance & Risk Management

• Monitor and maintain compliance with all relevant legislation, regulatory frameworks, funding agreements, and quality standards.
• Prepare for audits and lead internal reviews to assess operational compliance.
• Maintain and update the organisational risk register.
• Ensure that service delivery remains safe, ethical, and legally compliant at all times.

People and Culture Support

Key Selection criteria

• Proven experience leading business operations in a not-for-profit, health, community services, or multicultural setting.
• Ability to manage strategic and operational planning, budgeting, financial monitoring, and organisational reporting.
• High-level experience in researching, drafting, implementing, and reviewing organisational policies and procedures.
• Strong understanding of legislative and compliance frameworks relevant to DFV, sexual abuse, multicultural communities, and community services.
• Demonstrated ability to lead the development and implementation of cloud-based systems (e.g., SharePoint) for document control, staff collaboration, and operational efficiency.
• Capability to train, support, and build system literacy across diverse teams
• Sound knowledge of compliance requirements related to funding agreements, risk management, WHS, privacy, child safety, and quality standards in community-based service settings.
• Experience in preparing for external audits and leading internal compliance reviews.
• Ability to prepare high-quality reports, policies, briefing papers, and submissions.
• Excellent verbal communication skills to engage a culturally and professionally diverse workforce.
• Demonstrated leadership skills with the ability to supervise staff, support change management, and work collaboratively across multidisciplinary teams.
• Capacity to foster a culture of continuous improvement, integrity, inclusion, and respect.
• Demonstrated Cultural Competence and understanding and sensitivity to the unique challenges faced by women from culturally and linguistically diverse (CALD) backgrounds
• Experience in collaboration and building networks with service providers, paralegal professionals, and community groups to enhance support systems available to women from diverse cultural and migration backgrounds.

Essential Criteria

• Tertiary qualifications in Business Administration, Community Services, Social Work, or a related field.
• Proven experience in business operations, compliance, and policy development.
• Strong understanding of the issues faced by DFV and sexual abuse survivors, particularly from immigrant and refugee backgrounds.
• Demonstrated experience in project and system implementation, especially cloud-based platforms such as SharePoint.
• Excellent written and verbal communication, reporting, and documentation skills.
• High-level organisational and time management skills.

Desirable Criteria

• Lived experience or language proficiency relevant to the communities supported.
• Experience in a trauma-informed or culturally responsive service setting

Conditions and benefits of working with IWSS

IWSS provides access to an employee assistance program and a range of learning and development opportunities. Your employment conditions include work-life balance with competitive salary and benefits, generous leave entitlements, access to salary sacrifice option.

IWSS is committed to inclusive culture that respects and promotes human rights and diversity.

How to apply

For further information contact [email protected] using the subject line: Business Operation Manager enquiry via EthicalJobs. We intend to respond to questions about the position within 24 hours.

Click Apply Now to submit your application.