Who Are We?

Victorian Clinical Genetics Services (VCGS) is a not-for-profit subsidiary of the Murdoch Children's Research Institute www.mcri.edu.au and provides a wholly integrated genetic testing, diagnostic and counselling service for health professionals, patients and their families across Victoria, Australia and globally. Our clinical geneticists and genetic counsellors work in close consultation with our medical scientists to provide the most accurate interpretation for complex genetic tests. VCGS also plays a pivotal role in research and development, driving translational research and policy development in the field of genetics.

We are committed to ensuring a positive working environment that values all backgrounds and experiences. We cultivate an inclusive culture that is underpinned by equal opportunity for all and a culture based on respect, consideration and dignity. We are also committed to developing our people and fostering an environment where learning and development is central to our staff reaching their full potential.

Your Opportunity:

The purpose of the position is to meet the requirements of Laboratory Services and the goals of the VCGS in terms of (but not restricted to) accuracy, timeliness and other customer service goals as determined by VCGS. This position will be split between two roles – as part of the courier and logistics group. The split will depend on workload and business requirements to begin with but will eventually lead to a larger responsibility in the couriering area. They come under the supervision of the Customer Care Group – specimen reception/logistics Team Leader.

You will be joining the courier team as your primary role. When required, and on a rotational basis you will be on the road performing courier duties within VCGS’ courier area of service. You will be required to provide effective and efficient support for the main courier in terms of delivery of specimens and other materials to and from clients (ultrasound practices, pathology laboratories and hospitals). The areas of services include Metro Melbourne, Greater Geelong and the Mornington Peninsula. VCGS couriers must work collaboratively to provide a timely and seamless service to our clients and to assist our laboratories in delivering results within agreed turnaround times. When not out couriering In the Logistics space duties will include kit preparation, fulfilling orders, creating shipping documents, sending, and tracking via external courier companies and stocktaking. This role will require daily use of Microsoft Excel and Word. Thorough and varied troubleshooting may be required. Highly developed interpersonal skills are fundamental in the position of a customer care operator within the Customer Care Group. Operational staff must be able to work in a team environment and with minimal supervision.

It will be expected that you be available to work a flexible full-time load within laboratory operational hours.

Your responsibilities include but are not limited to:

• Providing effective and efficient delivery of specimens from ultrasound practices, private medical practices, other pathology laboratories and hospitals on a regular run as well as on an ad-hoc basis.
• Providing effective and efficient delivery of other materials, including request forms, kits, forms etc., to clients as required.
• Tracking of specimens is essential (manual signing and or by electronic means e.g. barcoding and using handheld scanners).
• Providing effective and efficient delivery of Board papers and other confidential documents and packages to various Metropolitan Melbourne locations as required.
• Provide customer feedback to line managers as part of your client interactions.
• Preparing different types of sample kits.
• Fulfilling orders from our clients for stock and record these in excel spreadsheets.
• Shipping kits and supplies interstate and overseas using external courier companies (AusPost, TOLL, FedEx, etc.).
• Ensuring NPAAC & IATA standards are met.
• Preparing shipping documents for Australian Customs.
• Tracking and troubleshooting of deliveries.
• Dealing with clients and medical professionals via phone, fax, scanning and email.

Selection Criteria

• Sound knowledge of Metropolitan Melbourne.
• Reasonable computer skills including familiarity with standard word processing programs, especially excel.
• Previous experience in a medical / pathology courier position is highly regarded.
• Previous customer service experience desirable.
• Understanding of patient information advantageous.
• A conscientious and responsible approach to laboratory support work.
• Critical eye for detail.
• Demonstrated ability to assist and support change.
• Ability to work effectively in a busy work environment.
• A strong work ethic.
• Ability to work to a high standard of accuracy as is required in a diagnostic laboratory.
• Ability to manage time effectively, problem identify and solve, prioritise tasks/workload.
• Effective written and verbal communication skills.
• Ability to work independently or within a team as required.

What’s in it for you:

• 12 Month Contract (Possible Extension)/Full Time.
• Attractive Salary $59,122 - $61,845 + Super (with Salary Packaging).
• Ongoing Career Development and Training.
• Paid Parental Leave Scheme.
• Health and Wellbeing Program and an Employee Assistance Program.

Apply Now!!

For a full list of responsibilities and the key selection criteria download the position description.

Only applicants who address the key selection criteria will be considered. In one document please place your cover letter, key selection criteria, and resume. Applications will only be considered when submitted via the MCRI website.

For specific questions not answered in the PD please contact Audrey Chong [email protected], using the subject line: Customer Care Operator - Medical Courier & Logistics enquiry via EthicalJobs.

Click apply to proceed with your application.

Position Reference: 31078

On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

All applicants please be aware that in line with the Victorian Chief Health Officer’s Directions, all MCRI and VCGS workers must have received at least their first dose of a COVID-19 vaccination by no later than 29 October 2021 and be fully vaccinated by no later than 26 November 2021, unless a medical exception applies.

Applicants will be required to provide their Australian Government COVID-19 Digital Immunisation Certificate/s as part of our pre-employment requirements.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.

Should you require any specific support or adjustments please talk to us and we will be happy to accommodate.