• January 2022 start

Ready to make a difference as a Customer Service Representative?

Good, well, keep reading because this role is a key part in making a difference to the experience our customers have when they call us – and it can make a big difference to your life too.

We are looking for motivated people with a passion for customer service to join our passionate and dynamic team at our Belmont Contact Centre. You’ll need to be available to work either of our main shifts:

• Monday to Thursday, 12pm to 8pm and Saturday, 9am to 1pm
• Monday to Friday, 9am to 5pm

A little about us

We exist to make a real and lasting difference to the lives of Western Australians. Whatever their needs, whatever their neurological condition, We are ready. The difference each and every one of our team makes can be felt in thousands of homes across the state.

Our Perth-based Contact Centre knows the difference a great customer experience can make. We are the first voice people hear when they call – so it’s kind of important! From enquiring about the NDIS through to buying a ticket in the latest lottery, our team adds value to every single enquiry and every interaction.

Before we get into what we’d like from you, let us tell you a little about what you’ll get in return for joining our team:

Work hard, earn more

Penalty rates for shifts after 4pm Weekdays and Saturdays plus a sales incentive plan.

Salary packaging

Use some of your salary to pay for everyday expenses before income tax.

Personal and professional growth

A career that helps you grow via structured training (that we will pay for) makes a big difference.

Generous leave entitlements

Time is precious, and our range of leave initiatives help you make the most every moment.

Refer and earn

Know someone else who can make a difference? Successfully referring them to us can earn you a bonus.

Access to exclusive discounts

Save more on national and local brands

A day in the life

Every day will look a little different (that’s how life works, right?) but there will be a few core activities that you’ll need to undertake, such as:

• Meet (or blitz) your sales targets with each lottery, raffle or B2B campaign
• Field phone enquiries with a smile in your voice and be the warm and engaging voice of the organisation
• Confidentially capture and maintain customer information in our systems
• Most of all, really listen to customers and ensure they are heard

Our ‘must haves’

• A genuine passion to make a difference
• Current Police Clearance check (or willing to obtain)
• Know how to get around Microsoft Office Suite and a Windows Operating System
• Motivated to work with a team in a positive and fast-paced environment
• Outstanding and clear communication skills (both verbal and written)

Our ‘nice to haves’

• Strong computer knowledge (you’re fantastic with navigating multiple systems)
• A positive attitude and emotional intelligence (makes a huge difference!)
• A mind for multitasking and solving problems as they pop up
• Great in teams – but comfortable working independently too
• Thrive in an energetic and exciting Contact Centre environment

Are you ready to apply?

If you’re ready to help us make a difference in the WA community, click "Apply Now" and let’s chat about what life looks like at MSWA.