ABOUT US

The Medical Scientists Association of Victoria, part of the Health Services Union Vic Branch 4, is a registered trade union representing workers in public, community and private health settings, working as medical scientists, hospital pharmacists, psychologists, medical physicists, dietitians, audiologists, genetic counsellors and clinical perfusionists across Victoria.

We are looking for someone with great customer service skills and a passion for social justice to join our established team.

We offer a unique working environment with genuine flexibility to balance working from home with office based work along with a competitive salary and great employment conditions.

We will support you to grow your skills in this role.

KEY RESPONSIBILITIES

1. Provide advice to members over the phone and via email about employment terms and conditions.
2. Quickly navigate enterprise agreements and other industrial documents, to identify employment terms and conditions.
3. Provide high level customer service to union members.
4. In collaboration with other union staff, support the development of industrial relations projects, for instance membership resources.
5. The ability to utilise a member database.
6. Other duties as directed from time to time.

With further experience, the job will expand to include:

1. Representing members and providing advocacy in workplace matters (for instance, disciplinary matters, underperformance concerns, bullying complaints, to negotiate flexible working arrangements).
2. Supporting the union and members to respond to change processes in the workplace.
3. Representing members and provide advocacy in return to work and workplace injury matters.
4. Providing support to other Industrial staff with negotiating enterprise agreements (for instance, prepare correspondence, support development of log of claims etc).

position requirements

1. Demonstrated commitment to social justice and fairness (union values).
2. Experience in a customer contact or related position.
3. High level verbal and written communication skills.
4. Problem solving skills.
5. Planning and organisational skills (experience establishing priorities, allocating resources and meeting deadlines).
6. The ability to work both as part of a team and on your own.
7. Previous experience in industrial relations or related field not necessary but will be highly regarded.

WAGES AND HOURS OF WORK

The terms and conditions we provide our workers are heavily based on what negotiate for our key member groups:

• Salary range $78265 and 94713 p.a. (pro rata) commensurate with skills and experience.
• ADO / RDO per month if full-time.
• 5 weeks annual leave.
• Three additional days paid leave over Christmas / New Year period.
• Long Service Leave entitlement of 6 months after 15 years, able to be accessed pro rata after 5 years.
• Discretionary 2% allowance which may be be paid directly as salary or additional superannuation.

Work is performed hybrid; both in office and from home. This position is advertised part-time, however the exact working hours are negotiable.

For further information about the role, contact Matt Hammond by email to [email protected], using the subject line: Member Support Officer enquiry via EthicalJobs, or call 0418 149 261.

A position description is attached.