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Team Leader, Tenancy Services - Mid North Coast

Mission Australia
  • Make a meaningful difference to the lives of Australians in need
  • Fast-paced, growth-focused opportunity perfect for a driven team leader in the Mid North Coast
  • Competitive remuneration with additional salary packaging benefit

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. We are generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

About MAH

Mission Australia Housing (MAH) is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.

We seek to offer a pathway away from homelessness by providing good-quality housing that enables people to participate in their communities.

Your Opportunity

We have an opportunity for a Team Leader - Tenancy Services to lead a team and successfully deliver client, tenancy and property management across the Mid North Coast with travel to Taree.

As the Team Leader for Tenancy Services, you will be responsible in ensuring the delivery of a wide range of tenancy and property management services to clients from various backgrounds including clients with complex needs.

Reporting to the Regional Manager, your key responsibilities will be to:

  • Manage and monitor the human, financial and physical resources allocated to you
  • Be responsible for all property and tenancy management activities in the surrounding region
  • Develop good working relationships with external and internal stakeholders
  • Formulate various reports to monitor tenancy needs and trends
  • Support the Regional Manager in preparation of tenders and EOI when necessary
  • Effectively coordinate, advise and lead the team and ensure that a diverse range of training and development activities are available
  • Provide regular policy and program advice to managers in relation to the development of property and service plans
  • Prepare high-level projects documents, business case proposals, reports and submissions for senior management
  • Maintain MAH data and records in a quality manner to facilitate planning, quality management and reporting

This pivotal position will provide guidance, support, collaboration and cooperation to the asset, community development, services and stakeholder engagement teams of Mission Australia and Mission Australia Housing as well as external stakeholders including Local and State Government.

Requirements for Success

  • Relevant tertiary qualifications in a related discipline (e.g. Social Work, Community Services) is desirable
  • Demonstrated leadership skills in complex tenancy environments and strong commercial acumen
  • Excellent written and verbal communication skills and the ability to influence across all levels
  • Ability to develop a wide range of reports to monitor business needs and provide direction to relevant parties
  • Proficiency in MS Office suite including Excel and presentation skills
  • Working with Children Check and a Senior First Aid Certificate or happy to obtain them
  • Current NSW Driver’s License

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • NFP salary packaging benefits reducing taxable income (details via Advantage)
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email talentattraction@missionaustralia.com.au.

For more information, feel free to view the Position Description via PD - Team Leader 2018.pdf. For further information regarding working with us visit Working for Mission Australia.

How to apply

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