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Program Manager - Lismore

Mission Australia
  • $104,841+ super + not for profit salary packaging benefits
  • Permanent Full Time Contract
  • Location: Lismore NSW 2480
  • Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

The Psychosocial Support Program (PSP) is a vital program in the community in partnership with the Healthy North Coast PHN supporting people living with mental illness.

Covering the Northern Rivers region and based in Lismore, as our Program Manager you'll be tasked with ensuring that our services not only meet but exceed expectations. You will form an integral part of the Leadership Team with 4 direct reports overseeing a team of more than 12 dedicated staff, including providing necessary line management or administrative supervision, as well as practice and clinical supervision.

Under the guidance of an Area Manager, you'll drive the performance of our services and meticulously report on outcomes. Building and maintaining strong effective relationships with key stakeholders in the local community will also be a crucial aspect of your role.

Your Key Responsibilities

  • Build and maintain an effective and skilled team by establishing role clarity at direct report level ensuring that performance expectations, development and accountabilities are clearly set and reviewed regularly.
  • Conduct staff performance discussions when required including setting priorities and outcomes, planning, and organising work and monitoring workflows, and assist in conflict resolution.
  • Action and accountability driven to achieve results in line with set timeframes.
  • Influence operational activities by contributing to the on-going service development and improvement via strategic and continuous improvement initiatives.
  • Develop and uphold positive, effective working relationships with key stakeholders within the community.
  • Understand and support responses to community identified requirements.

Requirements for Success

With a significant background in leadership in the Community Services and/or Mental Health sectors, you will be confident in your values-based leadership and workforce planning. Other requirements include:

  • Relevant degree with management experience or associate diploma with substantial management experience is required.
  • Experience working with teams over multiple offices and different geographic regions.
  • Ability to deal with ambiguity and complexity while maintaining a calm demeanour and conveying confidence across the teams.
  • Accomplished in budget and financial management.
  • Effective communication and active listening skills, demonstrating the ability to present information, decisions, and reasons confidently, clearly, and concisely selecting the appropriate medium.
  • Possess talent for identifying creative and innovative solutions for individual community need.
  • A personal alignment with the values of Mission Australia
  • Experience working with people with complex issues and needs.
  • Personal development and self-awareness including mastery with own wellness and confidence in own resilience.
  • Must have full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] using the subject line: Program Manager - Lismore enquiry via EthicalJobs or visit our Careers page for additional contact details.

Find out more about a career with Mission Australia.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

  • Rewarding work - every day you know you're making a real difference
  • Not-for-profit salary packaging, reducing your tax (details via AccessPay)
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to Apply

To be considered for this opportunity, click 'Apply Now' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Apply quickly to be considered for this rare and exciting opportunity.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.

How to apply

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