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Support Coordinator - Melbourne / Brisbane

Mind Australia
  • Provide NDIS support coordination services to empower participants to live their best lives
  • Fixed term 12 month role| Part time 22.8 hours/week
  • Work from Home & Melbourne or Brisbane Locations 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. 

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Fee For Service (FFS) program offers a range of specialist interventions and approaches to people with psychosocial disability and complex needs who have NDIS plans and/or TAC and WorkCover support packages with the focus on maximising recovery outcomes in a fee for service model. The FFS program provides centre based and tele-health services, outreach services, support coordination, and education and vocational support. The service offers clients choice and control over services so they are able to build life skills and capacity, develop social connections and create community linkages to identify and achieve their recovery goals. 

We are seeking a self-motivated, compassionate Support Coordinator for a fixed term, part time (22.8 hours/week) opportunity to work alongside a dynamic team. Working from home, you will provide Level 2 Support Coordination to participants with complex needs to initiate and coordinate their NDIS plan, negotiate appropriate support, access a range of mainstream services and community support and develop their skills and confidence to manage their plan independently. In this role you will apply the principles of choice and control by ensuring awareness and options of services are offered to the participants.

 Key responsibilities

  • Deliver person-centred, timely support coordination services consistent with defined goals and aspirations identified in NDIS plans.
  • Provide an exceptional customer experience ensuring service delivery needs and wants are met by external service providers within funding budgets.
  • Actively manage multiple/complex supports from a range of providers and make ongoing adjustments when required Support participants to develop skills and build capacity to understand and manage their NDIS plans.
  • Collaborate with a range of services, families and the community to ensure a co-ordinated, integrated response to client’s recovery goals. 

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy, or other health-related field.
  • Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
  • Proven capacity to plan and prioritise meeting customer service delivery requirements.
  • Demonstrated understanding of NDIS including the NDIS price guide and legislation, with ability to build strong relationships with service providers, clinical teams and key stakeholders.


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.).
  • Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
  • Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
  • Work flexibility arrangements available for maintaining your work-life balance. 


To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 494357. Please contact the person below for more information. 

Suzanne Black, Practice Lead - Specialist Support Coordination

[email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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